<p>Because<p>TIM TIMPlus Enterpriseneeds (into conjunctionknow withyour oneemail orserver more
<span class="reference">Magic Boxes</span>) records the call audio at strategic boundaries in your
telecom infrastructure - usually your organisation's <b>telephone
lines</b>, rather than each user's telephone
<b>handset</b> - some reconciliation is normally required
between those boundaries and the actual agent that handled the
call.</p>
<p>By default, this reconcilliation occurs automatically by TIM Enterprise, which is how the
agent-centric calls that you see in call reports are able to be
associated (matched) with each call as seen from the point of view of a
telephone line, which delivers calls to many agents.</p>
<p>During obfuscation, it is necessary that a user or device sends at least two
signals to TIM Enterprise. Together, these two signals allow
TIM Enterprise to mask out the audio between the two points in time that
each signal was received.</p>
settings in order to send
out scheduled reports, call alarms, missed call notifications, and
system alerts.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterpriseplus/obfuscationemail_1.png" alt="ObfuscationE-mail" />
<p>At
the<p>Enter pointyour inemail timeserver duringsettings, anbeing agent'sadvised callby whenthe obfuscationtable isbelow. necessaryYou -may e.g. <i>"Can I have your CVV number please?"</i> is spoken
by the agent, a signal is sent by the agent to TIM Enterprise, which
records the event along with the exact time it was sent.</p>
<p>Similarly, when the sensitive part of the call has completed, a further signal is
sent by the agent to TIM Enterprise, which records that event
too.</p>
<p>A single telephone call can contain more than one obfuscation; the number of signals required is
always exactly twice the amount of obfuscations in a call.</p>
<h2>Assumptions</h2>
<p>This guide assumes the following statements are true:-</p>
<ul>
<li>You have a licensed copy of TIM Enterprise that includes voice recording</li>
<li>Your installation is at least version 3.0.0.55</li>
<li>You have one or more <span class="reference">Magic Boxes</span> installed, each with their governing <span class="reference">RTA Service</span></li>
</ul>
<h2>Common solutions</h2>
<p>Taking the example of masking out some digits of a phone call when a credit
card number is being quoted, most solution providers modify the data
entry system that an agent uses.</p>need to consult your network administrator.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=100>Fild name</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Server host & port</b></td>
<td class="confluenceTd">This is the address for your company's mail server. Enter in an IP address or DNS name and the port which should normally be 25.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Greeting name</b></td>
<td class="confluenceTd">Many mail servers require a Greeting name to identify the computer that is sending the email. In most cases, this will be the network name of the server running TIM Plus.</td>
</tr>
<tr>
<td class="confluenceTd"><b>"From" address</b></td>
<td class="confluenceTd">This value should be set to the email address of the user that emails will appear to be sent from.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Test address</b></td>
<td class="confluenceTd">To verify your e-mail settings, enter an address to send a test email to.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Type</b></td>
<td class="confluenceTd">If your mail server requires authentication, select the method it uses from the list below. Choose <span class="keyword">None</span> if authentication is automatic or not used.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Username</b></td>
<td class="confluenceTd">Enter in the username of the SMTP authentication.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Password</b></td>
<td class="confluenceTd">Enter in the password of the SMTP authentication.</td>
</tr>
</tbody>
</table>
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