<h2>Introduction</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />
<p>
TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:
<ul>
<li>Yes/No</li>
<li>A range </li>
<li>Multiple choice </li>
</ul>
<p> ********** PIC OF QUESTION TYPES HERE **********</p>
<p>
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
</p>
<p> ********** EXAMPLE OF A SCORECARD HERE **********</p>
</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as shown below.</p>
<p>All three questions types are displayed in this example. You will notice that beneath each question, the number of scores is displayed. This allows you to validate the results e.g. a 100% score is not as valid if there has only been one actual score!</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />
</p>
<p> The results of the call scoring report will vary depending on the type of questions used to create your scorecards.</p>
<p>Yes/No answers will be shown as two bars with a % allocated against the Yes/No answers.</p>
<p>***CLOSE UP OF YES?/NO ANSWER***</p>
<p>Multiple choice answers are similar and also show the % allocated to each answer.</p>
<p>***CLOSE UP OF MULTIPLE CHOICE ANSWER***</p>
<p>Range answers are slightly different and show and Average score as well as the Minimum and Maximum
scores.</p>
<p>***CLOSE UP OF RANGE ANSWER***</p>
</p>
<p>....</p>
<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />
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