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<h2>Introduction</h2>

<p>A simple, quick, easy-to-use, report allows Business Centre Managers to
see at a glance which clients are and are not making calls, providing
a line-by-line total of fixed charges and call costs for each
extension group.</p>

<h2>Running the report</h2>

<p>On the Reports screen, either double-click on the Business Centre Summary report in the report list as shown below or highlight the report and press Run now.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/busybusiness_timescentre1.png" alt="BusyBusiness timescentre summary" />

<p>Bla<p>The blafollowing bla salala.screen will be displayed:</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre2.png" alt="Business centre summary" />

<h2>Select a billing period</h2>

<p>Select a period over which you want the report to produce information.  Choose from one of the in-built periods from the list, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre3.png" alt="Business centre summary" />

<p>The default is set Last Month, indicating that the report should cover the last calendar month, and NOT the last 30 days.</p>

<p>The<p>To Webchoose formata allowsperiod forother completethan flexibilitythe whenones viewinglisted, anyselect report.Custom ToPeriod viewfrom detailsthe oflist, anyand filtersenter oryour selectionstart parametersand usedend indates creatingand this report, simply click on <spantimes for the period you want the report to cover, as shown:</p>

<img class="linkscreenshot">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>

<p>...</p>

<p>Explain the headers etc.</p>

<p>...</p>

<p>If  src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre4.png" alt="Business centre summary" />

<h2>Choose a site to report on</h2>

<p>If your system is set-up to administer multiple sites, you have the
option of selecting a particular site here.  Select the blank line
(or leave the box empty) to report on all of your sites.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre5.png" alt="Business centre summary" />

<h2>Adjust how the bill is calculated</h2>

<p>You have two options available:</p> 

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Bill calculation</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Mark up on each call</b></td>
			<td class="confluenceTd">You can add a percentage mark-up to each call. To do this, enter the percentage you would like to gomark backthe andcall viewup any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumbby here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Surcharge per call</b></td>
			<td class="confluenceTd">You may want to have a surcharge on each call. A surcharge is a fixed amount that is added to the original cost of the call.</td>
		</tr>
	</tbody>
</table>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre6.png" alt="Business centre summary" />
Note

NOTE: Both a surcharge and a mark-up can be applied together. In this case, the surcharge is added after the mark-up is calculated, on order that the surcharge isn't marked up too.

HTML
<h2>Enter any billing options</h2>

<p>If you want to select a particular route for calls, enter the number, as shown below:</p>

<img class="screenshot" naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre7.png" alt="Business centre summary" />

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/breadcrumbbusiness_centre8.png" alt="Breadcrumbs" />Business centre summary" />

<p>This would allow you to monitor the response time on calls to specific groups, or see how successfully you answered calls to specific campaigns.</p>

<h2>The results</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre9.png" alt="Business centre summary" />

<p>In the top left-hand corner of the report is the report's title,
followed by the selection criteria you selected when you ran the
report.  The body of the report consists of detailed summary
information about each extension group (or individual extension if
you already selected an extension group during the criteria selection
process).  A description of each column header is described here, in
order from left to right:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Department</b></td>
			<td class="confluenceTd">This shows the name of each extension group which the system determined made calls.  If an extension group is missing from this list, then the system did not find any calls made or received by any extension in that group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">This shows the cost of calls (excl Tax) for the report period selected.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tax</b></td>
			<td class="confluenceTd">The tax amount charged on calls is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">This column shows the total cost, inclusive of tax.</td>
		</tr>
	</tbody>
</table>
Note

NOTE: In addition to the summary information, totals and averages of all extension groups are shown in footer for each column.