Organisation drill-down

<h4>Specify call duration</h4>

<p>If you want to exclude calls below a certain duration, enter a minimum
duration here e.g. 5 for five seconds. Leave the selection blank if
you are not interested in a minimum call duration.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_8.png" alt="Organisation drill-down" />

<h4>Select a field to order results by</h4>

<p>Results, by default are ordered by cost. If you want to order the results in
any other order, select the field here e.g.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_9.png" alt="Organisation drill-down" />

<h4>Sort Order</h4>

<p>Results, by default are ordered in Ascending order. If you want to order the
results in descending order, tick on Descending here e.g.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_10.png" alt="Organisation drill-down" />

<h2>Options<<h4>Options</h2>h4>

<p>Selecting (ticking) the options below allows you to traverse the report by
clicking on the hyperlinks for each extension group, or individual
extension.  Hyperlinks are usually shown with a blue underline, but
these can be undesirable when printing reports.  By deselecting this
option (clearing the tick mark), you can have the system produce a
static report that doesn't allow the user to drill down.</p>

<p>To show a summary of all calls, rather a breakdown of all unanswered,
answered and outgoing calls, select the option to Combine call totals
below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_11.png" alt="Organisation drill-down" />

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_12.png" alt="Organisation drill-down" />

<h2>The results</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/organisation_drill_down_13.png" alt="Organisation drill-down" />

<p>In the top left-hand corner of the report is the report's title,
followed by the selection criteria you selected when you ran the
report.  The body of the report consists of detailed summary
information about each extension group (or individual extension if
you already selected an extension group during the criteria selection
process).  A description of each column header is described here, in
order from left to right:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension Group</b></td>
			<td class="confluenceTd">This shows the name of each extension group which the system determined made calls.  If an extension group is missing from this list, then the system did not find any calls made or received by any extension in that group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>#Exts</b></td>
			<td class="confluenceTd">This shows the number of extensions in the group that made or received calls.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Unans</b></td>
			<td class="confluenceTd">Shows how many unanswered (or abandoned) calls lost by all active extensions in the particular group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Ans Calls</b></td>
			<td class="confluenceTd">Shows the number of incoming calls that were successfully answered by extensions in the group.  Transferred calls are included in this total.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Durn</b></td>
			<td class="confluenceTd">Total duration of all incoming calls by all extensions in the group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Avg Durn</b></td>
			<td class="confluenceTd">Average duration of all incoming calls for the group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Out Call</b></td>
			<td class="confluenceTd">Total number of outbound calls made by the extension group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Durn</b></td>
			<td class="confluenceTd">The total aggregate duration of all outgoing calls by all active extensions in the group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Avg Durn</b></td>
			<td class="confluenceTd">Average duration of an outgoing call by extensions in the group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">Total aggregate cost of all outbound calls made by all active extensions in the extension group.</td>
		</tr>
	</tbody>
</table>