<h2>Introduction</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_geography.png" alt="Call geography" />
<p>The Call Geography report includes <p>Includes graphical pie charts and a
detailed table with complete information
about where you make your calls
to: local, national, international,
mobile, etc.</p> Each <p>Each segment is shown as a percentage of the number of
calls, and
again to show how much of the cost is made up of those
types of calls.
This quickly enables you to see which calls are
costing you the most,
and taking up the most call time.</p>
<h2>Understanding<h2>Running the Results<report</h2>
<p>When<p>On selectingthe <span Reports screen, either double-click on the Call Geography Report in the
reports list or select the report and press Run now as shown below:</p>
<img class="reference">Web</span> as the output format, this report will appear as above.screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_1.png" alt="Call geography" />
<p>The following report selection criteria window appears:</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>
<p>The final report consists of three pie charts, and a table.</p>
<h4>Pie charts</h4>
<ul>
<li>The left-hand pie chart shows the amount of calls to the various destinations</li>
<li>The centre graph shows the time spent on calls to each location</li>
<li>The right-hand chart shows the cost of calls to each destination.</li>
</ul>
<h4>Table</h4>
<p>This shows in detail the amount of calls that were made to the specific destination, also expressed as a percentage of all calls, along with the average, total and percentage costs associated with each destination.</p>
<p>The headers of the table are as follows:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=126>Header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Charge band</b></td>
<td class="confluenceTd">The <span class="reference">Charge band</span> represents the area dialled, International, Local, National, Other and Personal /Mobile.
<p>All chargebands have hyperlinks to allow you to drill-down further to see which site, department, extension or person made the call.</p>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>% of calls</b></td>
<td class="confluenceTd">This column shows the number of calls as a percentage of the total calls made. To re-order, simply click on the header to
alternate between descending and ascending.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Number of calls</b></td>
<td class="confluenceTd">This column lists the actual number of calls made to each of the charge band shown with the total number of calls for that period showing on the
summary line. To re-order, simply click on the header and the report will alternate between the charge band with the most calls and the charge band with the least calls.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>% of total duration</b></td>
<td class="confluenceTd">Bla bla bla
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Average duration</b></td>
<td class="confluenceTd">It shows the average duration spent on calls to this charge band. This is ideal if you are speaking to your carrier about issues like
call capping, particularly if the average call duration is quite high. You can re-order to sort in descending and ascending order of average call duration by clicking on the header.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total duration</b></td>
<td class="confluenceTd">This column shows the total amount of time spend on calls to a particular chargeband. To re-order, simply click on the header to
alternate between descending and ascending.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>% of total cost</b></td>
<td class="confluenceTd">The percentage of total cost allows you to see what percentage of the total cost of all calls was spent on calls to this chargeband.
</td><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_2.png" alt="Call geography" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce
information for. You can select a pre-set period from the drop-down
list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_3.png" alt="Call geography" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_4.png" alt="Call geography" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the
option of selecting a particular site here. Select the blank line
(or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_5.png" alt="Call geography" />
<h4>Choose a trunk group to report on</h4>
<p>You have the option of running the report on a specific group of trunks.
To do this, select the group you're interested in from the drop-down
list. To report on all trunks, ensure the box is empty or select the
blank line from the list.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_6.png" alt="Call geography" />
<h4>Select a particular trunk</h4>
<p>You can choose to report on a particular trunk by entering the trunk
number in the box. Ensure this box is cleared if you don't want to
report on just a single trunk.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_7.png" alt="Call geography" />
<h4>Choose an extension group</h4>
<p>You can gauge a particular extension group's performance by selecting
it here, otherwise leave the box blank to include information from
across your entire organisation.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_8.png" alt="Call geography" />
<h4>Specify an extension or range</h4>
<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisation.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_9.png" alt="Call geography" />
<h4>Choose calls made using a specific tariff</h4>
<p>You can run the call geography by a specific tariff. If you have two
carriers such as 'BT and 'Cable London', you might want to see
where your organisation's calls are going and how much it contributes
to your total telephony costs, separated into the two carriers.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_10.png" alt="Call geography" />
<h4>Choose calls with a specific LCR code</h4>
<p>You can run the report for calls made using indirect access to a
particular carrier. You may want to see what types of calls are
being routed through that carrier, and in this case you would enter
the prefix digits for the carrier in question, eg. 'Access Eurobell's
prefix is 1452'.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_11.png" alt="Call geography" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_12.png" alt="Call geography" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_geography_13.png" alt="Call geography" />
<p>The final report consists of two pie charts, and a table.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Report elements</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Average cost<><b>Chart</b></td>
<td class="confluenceTd">It >The left-hand pie chart shows the average amount of calls to the various
destinations, whilst the right-hand chart shows the cost of calls made to
thiseach chargebanddestination. To re-order, simply click on the header to alternate between descending and ascending.
The legend in the centre allows you to quickly
ascertain how many or how costly call to each destination are.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total cost<><b>Table</b></td>
<td class="confluenceTd">This column shows in detail the totalamount cost of calls that were made to thisthe chargeband. To re-orderspecific
destination, simplyalso clickexpressed onas thea headerpercentage toof alternateall betweencalls, descending and ascending.
along with
the average, total and percentage costs associated with each
destination.</td>
</tr>
</tbody>
</table>
<p>The summary line at the foot of the table shows the total number of calls
included in the report, the total duration of calls, average and
total costs.</p>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> |