<h2>Introduction</h2>
<p>This report allows you to produce a report showing when the first and last call took place for any extensions selected.</p>
<p>These figures allow you to see when team members actually start taking calls and when they finish allowing you to plan your staffing requirements throughout each working day.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the First & Last Calls Report in the reports list or highlight the First & Last Calls report and press Run now as shown below.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/enterprise_overview1First_last_calls_1.png" alt="Enterprise overviewFirst & last calls" />
<p>A<p>The simple,following quick, easy-to-use, fully-clickable report which allows you to
drill-down through your organisation. It starts with a summary of
incoming, missed and outbound calls for the entity selected and allows
you to keep drilling down until you reach individual user level.</p>
<p>The example above shows the first web result for the entire organisation.</p>
<p>By clicking on the sites at the left hand side, you can continue to drill-down to any level below as shown belowreport selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_2.png" alt="First & last calls" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_3.png" alt="First & last calls" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/enterprise_overview2First_last_calls_4.png" alt="Enterprise overviewFirst & last calls" />
<p>You<h4>Choose cana continuesite to drill-down in this manner until you reach extension level:report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/enterprise_overview3First_last_calls_5.png" alt="Enterprise overviewFirst & last calls" />
<p>To<h4>Select seean theextension actualgroup/h4>
calls
for<p>You anymay individualwant person,to simplyconcentrate click on thea specific namegroup orof extensionextensions; numberin shown.this
Thiscase, willselect show the actualgroup callsof asinterest you
can see below. Note that the associated recording will only be available
when the TIM Talk option is addedfrom the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/enterprise_overview4First_last_calls_6.png" alt="Enterprise overviewFirst & last calls" />
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above<h4>Table format</h4>
<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_7.png" alt="First & last calls" />
<h4>Choose an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img <p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=110>Header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date & Time</b></td>
<td class="confluenceTd">This column shows the date and time when the call was made.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source</b></td>
<td class="confluenceTd">This column shows the identity of the person who made the call i.e. If a user name is present it will show the name, if there is no name associated with the user, only the extension
name will show.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd">This column would show the caller line identification of the caller.
</td>
</tr>class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_8.png" alt="First & last calls" />
<h4>Table Format</h4>
<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_9.png" alt="First & last calls" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_10.png" alt="First & last calls" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_11.png" alt="First & last calls" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>
<table class="confluenceTable">
<tbody>
<tr>
<td<th class="confluenceTdconfluenceTh"><b>Route</b></td>>Column header</th>
<td<th class="confluenceTd">This column shows the number or location dialled e.g. 07828 123 456.
</td>confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Destination<><b>Extension Number</b></td>
<td class="confluenceTd">This is the location name associated with the number dialled. Please note that any number can be customised with its own specific duration in the locations field >The number of the Directoryextension.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Response<><b>Extension Name</b></td>
<td class="confluenceTd">.................................
>Shows the name of the person associated with the extension.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration<><b>First Call</b></td>
<td class="confluenceTd">The durationtime fieldof shows the totalfirst timecall spentof on the callday in hh:mm:ss format.
is displayed here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost<><b>Last Call</b></td>
<td class="confluenceTd">This>The is the total cost time of the last call. Please note that on multi-national sites of the costday wouldis normally be set to appear in local currency.
displayed here.</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> |