<h2>Introduction</h2>
<p>This report allows you to produce a report showing when the first and last call took place for any extensions selected.</p>
<p>These figures allow you to see when team members actually start taking calls and when they finish allowing you to plan your staffing requirements throughout each working day.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the First & Last Calls Report in the reports list or highlight the First & Last Calls report and press Run now as shown below.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_1.png" alt="First & last calls" />
<p>The following report selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_2.png" alt="First & last calls" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_3.png" alt="First & last calls" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_4.png" alt="First & last calls" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_5.png" alt="First & last calls" />
<h4>Select an extension groupgroup</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_6.png" alt="First & last calls" />
<h4>Table format</h4>
<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_7.png" alt="First & last calls" />
<h4>Choose an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_8.png" alt="First & last calls" />
<h4>Table Format</h4>
<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_9.png" alt="First & last calls" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_10.png" alt="First & last calls" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/First_last_calls_11.png" alt="First & last calls" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Extension Number</b></td>
<td class="confluenceTd">The number of the extension.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extension Name</b></td>
<td class="confluenceTd">Shows the name of the person associated with the extension.</td>
</tr>
<tr>
<td class="confluenceTd"><b>First Call</b></td>
<td class="confluenceTd">The time of the first call of the day is displayed here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Last Call</b></td>
<td class="confluenceTd">The time of the last call of the day is displayed here.</td>
</tr>
</tbody>
</table> |