<h2>Introduction</h2>
<p>This report shows a cost summary of calls by account code.</p>
<p>When no account code is present but a mark-up has been assigned to
departments to cover overheads, this mark-up will also be displayed
here.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Call Cost Summary Report in the reports list or highlight the Call Cost Summary report and press Run now as shown below.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/frequent_numberscall_cost_summary_1.png" alt="FrequentCall numberscost summary" />
<p>Frequent<p>The numbersfollowing report showsselection a top-ranking list of the most frequent outgoing calls. Use
this information to decide, for example, whether you need to invest in
private wires to common destinations such as your other offices or
branches.</p>
<p>This report also helps in making decisions about which telecom
carrier you should use to various call destinations. Partial telephone
numbers can be specified so as to narrow your search down to very
specific information, e.g. London numbers only.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_2.png" alt="Call cost summary" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_3.png" alt="Call cost summary" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_4.png" alt="Call cost summary" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_5.png" alt="Call cost summary" />
<h4>Select an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_6.png" alt="Call cost summary" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_10.png" alt="Call cost summary" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_11.png" alt="Call cost summary" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column width=110>Header<header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled><b>Account number<Number</b></td>
<td class="confluenceTd">This>Shows columnthe showsaccount thecode actualassociated number dialled.
with this cost summary.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Location<><b>Extension Group</b></td>
<td class="confluenceTd">This column shows the location >The name associatedof with the dialledextension numbergroup. Note that any number can be customised in the locations field of your Directory so that the location name is more
pecific e.g. Joe Bloggs mobile as opposed to Vodafone. This makes it easier to identify valid calls.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total calls made</b></td>
<td class="confluenceTd">Shows the total number of calls made by this Account code/Extension Group.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Number><b>Total ofcalls calls<received</b></td>
<td class="confluenceTd">This>Shows field shows the total number of calls madereceived toby thethis number alongside.
Account code/Extension Group.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total><b>Professional duration<cost</b></td>
<td class="confluenceTd">The>Shows durationany fieldmark-up shows that has been added to the totalcost timeof spentcalls onfor the callassociated in hh:mm:ss format.
Account code/Extension Group.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total><b>Call cost</b></td>
<td class="confluenceTd">This>The is the total cost of calls toexcluding thisany number. Please note that on multi-national sites the cost would normally be set to appear in local currency.
professional cost is shown here.</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> <tr>
<td class="confluenceTd"><b>Total cost</b></td>
<td class="confluenceTd">The total cost of calls including any professional cost is shown here.</td>
</tr>
</tbody>
</table> |