<h2>Introduction</h2>
<p>Shows a top-ranking list of the most frequent outgoing calls. Use this
information, for example, to decide whether you need to invest in
private wires to common destinations, such as to your other offices.
This report also helps in making decisions about which telecom
carrier you should use to various call destinations. Partial
telephone numbers can be specified so as to narrow your search down
to very specific information, e.g. London numbers only.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Frequent Numbers Report in the reports list or highlight the Frequent Numbers report and press Run now.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/missed_callsfrequent_numbers_report_1.png" alt="MissedFrequent callsnumbers report" />
<p>Analyse<p>The yourfollowing missedreport callsselection incriteria more detail to see which callers have
and haven't been responded to. Results are arranged into two sections,
<span class="reference">Missed</span> and <span class="reference">Handled</span>, showing calls that were never responded to, and
those that were.</p>
<p>Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.</p>
<p>The call back period i.e. the window in which a call must be responded to in order to be considered handled, is user-definable.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
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<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_2.png" alt="Frequent numbers report" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_3.png" alt="Frequent numbers report" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_4.png" alt="Frequent numbers report" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_5.png" alt="Frequent numbers report" />
<h4>Select an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_6.png" alt="Frequent numbers report" />
<h4>Enter minimum frequency of number</h4>
<p>If you want to limit the report to number called with a minimum
frequency, enter that frequency here. e.g. If you want to display
only numbers that have been called twenty times, then enter the
number 20 in here as the minimum frequency as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_6.png" alt="Frequent numbers report" />
<h4>Choose the type of calls to report on</h4>
<p>You can choose to report only on specific call types e.g. outgoing
connected calls only. If you want to report on all calls, leave
blank.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_6.png" alt="Frequent numbers report" />
<h4>Specific calls</h4>
<p>If you want to concentrate on very specific calls, you can enter a full
or partial number in the dialled number and CLI box. This allows you
to concentrate only on calls to and from this number (or from numbers
beginning with this number if a partial number was entered).</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_6.png" alt="Frequent numbers report" />
<h4>Choose a field to sort by</h4>
<p>You can sort the report's result in order of cost, call duration or by
the number of times a number was dialled (frequency). Choose from
the drop-down list, the default being the frequency.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_6.png" alt="Frequent numbers report" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_10.png" alt="Frequent numbers report" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumbprofessional/frequent_numbers_report_11.png" alt="Breadcrumbs" />Frequent numbers report" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a detailed table showing a summary of
each frequently-called destination. The following column headers are
used, with totals displayed at the foot of the table:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">Displays the destination of the call (e.g. India, London etc.).</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number</b></td>
<td class="confluenceTd">The dialled number that was frequently called.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Calls</b></td>
<td class="confluenceTd">The number of calls made to that specific number.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Duration</b></td>
<td class="confluenceTd">The total time elapsed calling the specific number.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Cost</b></td>
<td class="confluenceTd">The total cost of calls to that number.</td>
</tr>
</tbody>
</table> |