<h2>Introduction</h2>
<p>This report <p>For PBX types that report on extension to extension calls, this report
allows you to see day-to-day listings of call volumes in and
out of your organisation. This report is ideal for organisations
whose call traffic fluctuates throughout the year, allowing them to
easily spot peaks and troughs and plan their staffing requirements
accordinglyview the split between which incoming and outgoing
calls were received or made both internally and externally. If a lot
of extension to extension calls are made in your organisation, it can
be used to quickly assess the amount of internal versus external call
traffic.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the DailyExtension ActivityUsage ReportDetail report in the reports list or selecthighlight the DailyExtension ActivityUsage Detail report and press Run now as shown below:.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_1.png" alt="DailyExtension activityusage detail" />
<p>The following report selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_2.png" alt="DailyExtension activityusage detail" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_3.png" alt="DailyExtension activityusage detail" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_4.png" alt="DailyExtension activityusage detail" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_5.png" alt="DailyExtension activityusage detail" />
<h4>Choose an extension group</h4>
<p>You canmay gauge want to concentrate on a particularspecific extension group's performanceof byextensions; selectingin itthis
herecase, otherwiseselect leave the boxgroup blankof tointerest include information from across your entire organisation.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />
<h4>Specify an extension (or range)</h4>
<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisationthe drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_6.png" alt="DailyExtension activityusage detail" />
<h4>Weekend<h4>Transferred data<calls</h4>
<p>Calls<p>The madedefault atis weekendsto mayinclude distortall yourcalls. result,If and you arewould therefore given the opportunity here like to neglectexclude
totransferred takecalls themfrom intothe account.report, tick Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's resultsbox here.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_6.png" alt="DailyExtension activityusage detail" />
<h4>Transferred<h4>Abandoned calls</h4>
<p>Similarly,<p>The youdefault canis opt to excludeinclude calls that were answered as a result of a
transfer from one party to another. This allows you to concentrate
only on those extensions that take calls directly from outside your
organisation, rather than those secondary extensions that receive the
call after speaking with another partyall calls. If you would like to exclude
abandoned calls from the report, tick the exclude box here.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_6.png" alt="DailyExtension activityusage detail" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_10.png" alt="DailyExtension activityusage detail" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/dailyextension_activityusage_detail_11.png" alt="DailyExtension activityusage detail" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a table showing a summary of the
handling of your both
incoming and outgoing calls, onboth eachinternally dayand duringexternally, thebroken
perioddown you selectedby each extension group. Each line (or day) shows the following
information:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Day</b></td>
<td class="confluenceTd">The date and day of week.</td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="2"><b>Incoming Calls</b></td>
</tr>extension group/extension is
highlighted as a hyperlink, allowing you to click on each one to find
out the same summary information for each individual extension in any
selected group. By further clicking on an individual extension, you
have the opportunity to view a fully itemised list of all calls to
and from that extension, over the period of the report that you
selected. The summary pages for both extension groups and individual
extension show the following information:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Qty<><b>Calls In</b></td>
<td class="confluenceTd">The number of answeredincoming calls takento that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Duration</b></td>
<td class="confluenceTd">Shows the total duration of all incoming calls that dayan extension (or extension group) split into internally and externally received calls.</td>
</tr>
<tr>
<td<th class="confluenceTdconfluenceTh"><b>Ave>Calls Duration<Out</b></td>th>
<td<th class="confluenceTdconfluenceTh">Shows>The thenumber averageof call duration for incoming outbound calls onmade the day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Ave Response</b></td>
<td class="confluenceTd">Shows the average length of time taken to answer a call on that day.</td>from an extension (or extension group) split into internal and external types.</th>
</tr>
<tr>
<td class="confluenceTd"><b>Lost<><b>Cost</b></td>
<td class="confluenceTd">How>Shows many the cost of the calls weremade lostby that dayan extension (or group).</td>
</tr>
<tr>
<td class="confluenceTd table_super_header"><b>Total colspan="2"><b>Outgoing Calls</b></td>
</tr>
<tr>
<th <td class="confluenceThconfluenceTd">Column>The header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Qty</b></td>
<td class="confluenceTd">The number of answered calls taken that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Duration</b></td>
<td class="confluenceTd">Shows the total duration of all outgoing calls that daytotal number of incoming and outgoing calls, both internally and externally, that were assigned to the extension (or group) in question over the period of the report that you selected.</td>
</tr>
</tbody>
</table> |