<h2>Introduction</h2>
<p>For PBX types that report on extension to extension calls, this report
allows you to view the split between which incoming and outgoing
calls were received or made both internally and externally. If a lot
of extension to extension calls are made in your organisation, it can
be used to quickly assess the amount of internal versus external call
traffic.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Extension Usage Detail report in the reports list or highlight the Extension Usage Detail report and press Run now as shown below.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_1.png" alt="Extension usage detail" />
<p>The following report selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_2.png" alt="Extension usage detail" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_3.png" alt="Extension usage detail" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_4.png" alt="Extension usage detail" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_5.png" alt="Extension usage detail" />
<h4>Choose an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_6.png" alt="Extension usage detail" />
<h4>Transferred calls</h4>
<p>The default is to include all calls. If you would like to exclude
transferred calls from the report, tick the exclude box here.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_6.png" alt="Extension usage detail" />
<h4>Abandoned calls</h4>
<p>The default is to include all calls. If you would like to exclude
abandoned calls from the report, tick the exclude box here.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_6.png" alt="Extension usage detail" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_10.png" alt="Extension usage detail" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/extension_usage_detail_11.png" alt="Extension usage detail" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a table showing a summary of both
incoming and outgoing calls, both internally and externally, broken
down by each extension group. Each extension group/extension is
highlighted as a hyperlink, allowing you to click on each one to find
out the same summary information for each individual extension in any
selected group. By further clicking on an individual extension, you
have the opportunity to view a fully itemised list of all calls to
and from that extension, over the period of the report that you
selected. The summary pages for both extension groups and individual
extension show the following information:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Calls In</b></td>
<td class="confluenceTd">The number of incoming calls to an extension (or extension group) split into internally and externally received calls.</td>
</tr>
<tr>
<th<td class="confluenceTd">Calls Out</th>td>
<th<td class="confluenceTd">The number of outbound calls made from an extension (or extension group) split into internal and external types.</th>td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">Shows the cost of the calls made by an extension (or group).</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Calls</b></td>
<td class="confluenceTd">The total number of incoming and outgoing calls, both internally and externally, that were assigned to the extension (or group) in question over the period of the report that you selected.</td>
</tr>
</tbody>
</table> |