<h2>Introduction</h2>
<p>This report can show call details saved in HTML or CSV format.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Telephone Archive report in the reports list or highlight the Telephone Archive report and press Run now as shown below.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/usertelephone_activityarchive_1.png" alt="UserTelephone activityarchive" />
<p>For<p>The PBXfollowing typesreport that report on extension to extension calls, this
report allows you to view the split between which incoming and outgoing
calls received or made both internally and externally.</p>
<p>If a lot of extension to extension calls are made in your
organisation, it can be used to quickly assess the amount of internal
versus external call traffic.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>
selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_2.png" alt="Telephone archive" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_3.png" alt="Telephone archive" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_4.png" alt="Telephone archive" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_5.png" alt="Telephone archive" />
<h4>Choose an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_6.png" alt="Telephone archive" />
<h4>Save output to file</h4>
<p>Simply enter the filename in the box below to save the output to file.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_6.png" alt="Telephone archive" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_10.png" alt="Telephone archive" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_11.png" alt="Telephone archive" />
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column width=110>Header<header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Name<><b>Call type</b></td>
<td class="confluenceTd">>The Thistype columnof tells you which entity the data displayed refers to, call e.g. siteIncoming, department user etc.
outgoing.</td>
</tr>
<tr>
<td class="confluenceTd"><b class="green">Inbound<><b>Extn</b></td>
<td class="confluenceTd">The answeredextension callsnumber colummthat ismade alwaysor displayed in green. It allows you to re-order the Call analysis report based on incoming call information. You can re-arrange based on any
of the following selection criteria:
<ul class="table">
<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls received by this entity.
</li>
<li><b>Ext duration:</b> The total length of time spent on inbound external calls by this entity.
</li>
<li><b>Int duration:</b> The total length of time spent on inbound internal calls by this entity.
</li>
</ul>
</received the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extn name</b></td>
<td class="confluenceTd">If a name has been allocated to an extension number, this will be displayed here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd">The Date the call was made.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b class="blue">Outbound<><b>Duration</b></td>
<td class="confluenceTd">The outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average
and total cost of calls made in that half hour. It also allows you to re-order the Call analysis report based on this outbound call information. You can re-arrange based on any of the following selection
criteria:
<ul class="table">
<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls made by this entity.
</li>
<li><b>Ext duration:</b> The total length of time spent on outbound external calls by this entity.
</li>
<li><b>Int duration:</b> The total length of time spent on outbound internal calls by this entity.
</li>
</ul>
</>Shows the duration of the call in hours, minutes and seconds format.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd"><p>For outgoing calls the destination that was dialled is shown. For
incoming calls the action of the incoming call is shown instead e.g.
answered, abandoned etc.</p>
<p>Where an internal extension has been dialled the extension dialled will be
shown in square brackets [ ] as the call destination.</p>
<p>Incoming calls are displayed in normal brackets ( ) and an indication of
whether the call was answered, abandoned or transferred.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Totals<><b>Dialled number</b></td>
<td class="confluenceTd">The>For missedoutgoing calls columnit iswill alwaysshow displayedthe asnumber red.dialled, Itif allowsthe youcall towas re-orderan yourinternal call analysisit detailwill based on whichever of show the followingextension criterianumber isthat most important: was dialled.</td>
</tr>
<tr>
<ul <td class="table">confluenceTd"><b>Cost</b></td>
<li><b><img<td class="iconconfluenceTd" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total number of calls handled by this entity, including all incoming and
outgoing both internal and external.
</li>
<li><b>Duration:</b> The total duration of time spent on calls by this entity.
</li>
<li><b>Cost:</b> The total cost of the calls for the entity appearing in this report. Please note that on multi-national sites the cost would normally be set to appear in local currency.
</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> >The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----'.</td>
</tr>
<tr>
<td class="confluenceTd"><b>A/C No</b></td>
<td class="confluenceTd">If you use account codes, the account code number that was assigned to the call will be shown here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>A/C Name</b></td>
<td class="confluenceTd">If a name has been allocated to a particular account code, that name will appear here.</td>
</tr>
</tbody>
</table> |