<p>Each report has its own set of parameters, specific to the nature of each one. However,
many are common between all reports.</p>
<p>The parameters for each report are now summarised over the next few pages for your convenience.</p>
<table class="confluenceTable">
<tbody>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>COMMON PARAMETERS</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh" width=240>Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>period</b> <b class="red">*</b></td>
<td class="confluenceTd">Report period</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromdate</b> <b class="red">*</b></td>
<td class="confluenceTd">From date</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>todate</b> <b class="red">*</b></td>
<td class="confluenceTd">To date</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromtime</b></td>
<td class="confluenceTd">From time</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>totime</b></td>
<td class="confluenceTd">To time</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>name</b></td>
<td class="confluenceTd">Report title</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd"><b>width</b></td>
<td class="confluenceTd">Width of results table (% is provided)</td>
<td class="confluenceTd"><span class="keyword">100</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>site</b></td>
<td class="confluenceTd">Site to report on</td>
<td class="confluenceTd">Blank implies all sites</td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>CUSTOM REPORT (1)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>type</b></td>
<td class="confluenceTd">Specifies call type from:<br/>
'outgoing' or 'all outgoing calls'<br/>
'outgoingx' or 'outgoing transfers'<br/>
'incoming' or 'all incoming calls'<br/>
'answered' or 'answered calls'<br/>
'answeredx' or 'answered transfers'<br/>
'abandoned' or 'abandoned calls'<br/>
'abandonedx' or 'abandoned transfers'<br/>
'internal' or 'internal calls'<br/>
'feature' or 'pbx feature calls'</td>
<td class="confluenceTd">Blank implies all call types</td>
</tr>
<tr>
<td class="confluenceTd"><b>fromdurn</b></td>
<td class="confluenceTd">Duration range start</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>todurn</b></td>
<td class="confluenceTd">Duration range end</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromresponse</b></td>
<td class="confluenceTd">Response time range start</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>toresponse</b></td>
<td class="confluenceTd">Response time range end</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extension</b></td>
<td class="confluenceTd">Extension number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromextn</b></td>
<td class="confluenceTd">Extension number range start</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>toextn</b></td>
<td class="confluenceTd">Extension number range end</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extname</b></td>
<td class="confluenceTd">Extension name</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunk</b></td>
<td class="confluenceTd">Trunk number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromtrunk</b></td>
<td class="confluenceTd">Trunk number range start</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>totrunk</b></td>
<td class="confluenceTd">Trunk number range end</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunkname</b></td>
<td class="confluenceTd">Trunk name</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunkgroup</b></td>
<td class="confluenceTd">Trunk group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>account</b> <b class="red">**</b></td>
<td class="confluenceTd">Account code match</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>cli</b> <b class="red">**</b></td>
<td class="confluenceTd">Caller ID match</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>accesscode</b></td>
<td class="confluenceTd">Specifies a trunk access code (eg. 9)</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>lcr</b></td>
<td class="confluenceTd">Specifies a Least Cost Route sequence</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>diallednumber</b> <b class="red">**</b></td>
<td class="confluenceTd">Dialled number match</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>destination</b> <b class="red">**</b></td>
<td class="confluenceTd">Location name match</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>tariff</b> <b class="red">**</b></td>
<td class="confluenceTd">Tariff name match</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>fromcost</b></td>
<td class="confluenceTd">Cost range start</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>tocost</b></td>
<td class="confluenceTd">Cost range end</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>orderby</b></td>
<td class="confluenceTd">Specifies field to order result by, from: 'site', 'datetime', 'date', 'time', 'type', 'duration', 'response', 'dayminute', 'dayhalfhour', 'extension', 'extensionname', 'extensiongroup', 'trunk', 'trunkname', 'trunkgroup', 'account', 'cli', 'accesscode', 'lcr', 'diallednumber', 'destination', 'tariff', or 'cost'</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>sort</b></td>
<td class="confluenceTd">Specifies direction of sort 'up' or 'down' where 'up' specifies ascending, etc</td>
<td class="confluenceTd"><span class="keyword">up</span></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>BILLING REPORT (2)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b> <b class="red">*</b></td>
<td class="confluenceTd">Extension Group name</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extension</b> <b class="red">*</b></td>
<td class="confluenceTd">Extension number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>accountcode</b> <b class="red">*</b></td>
<td class="confluenceTd">Account code</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>markup</b></td>
<td class="confluenceTd">Markup per call (% is provided)</td>
<td class="confluenceTd"><span class="keyword">0</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>surcharge</b></td>
<td class="confluenceTd">Surcharge per call (no currency symbol)</td>
<td class="confluenceTd"><span class="keyword">0</span></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>ORGANISATION DRILL-DOWN (3)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension Group name</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>live</b></td>
<td class="confluenceTd">True or False - enables/disables hyperlinks</td>
<td class="confluenceTd"><span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>TRUNKS BUSY (4)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>trunkgroup</b></td>
<td class="confluenceTd">Trunk group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunk</b></td>
<td class="confluenceTd">Trunk number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>diallednumber </b><b class="red">**</b></td>
<td class="confluenceTd">Dialled number</td>
<td class="confluenceTd"><span class="keyword">0</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>destination</b> <b class="red">**</b></td>
<td class="confluenceTd">Destination/Place name</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>CALL GEOGRAPHY ANALYSIS (5)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>extension</b></td>
<td class="confluenceTd">Extension number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunk</b></td>
<td class="confluenceTd">Trunk number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunkgroup</b></td>
<td class="confluenceTd">Trunk group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>TOP X CALLS REPORT (6)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>incomingonly</b></td>
<td class="confluenceTd">True or False - specifies incoming calls only</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>outgoingonly</b></td>
<td class="confluenceTd">True or False - specifies outgoing calls only</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extension</b></td>
<td class="confluenceTd">Extension number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>order</b></td>
<td class="confluenceTd">'duration' or 'cost'</td>
<td class="confluenceTd"><span class="keyword">cost</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>topx</b></td>
<td class="confluenceTd">Topmost number of calls from selection</td>
<td class="confluenceTd"><span class="keyword">50</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>live</b></td>
<td class="confluenceTd">True or False - enables/disables hyperlinks</td>
<td class="confluenceTd"><span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>INCOMING CALL ANALYSIS (7)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>extension</b></td>
<td class="confluenceTd">Extension number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunk</b></td>
<td class="confluenceTd">Trunk number</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>trunkgroup</b></td>
<td class="confluenceTd">Trunk group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>noxfers</b></td>
<td class="confluenceTd">True or False - includes or excludes transferred calls</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>rowheight</b></td>
<td class="confluenceTd">Specifies height of each row in table</td>
<td class="confluenceTd"><span class="keyword">18</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>daystart</b></td>
<td class="confluenceTd">Specifies starting half-hour of working day</td>
<td class="confluenceTd"><span class="keyword">15</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>dayend</b></td>
<td class="confluenceTd">Specifies ending half-hour of working day</td>
<td class="confluenceTd"><span class="keyword">37</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>coldaylight</b></td>
<td class="confluenceTd">Colour RRGGBB of daytime's light shade</td>
<td class="confluenceTd"><span class="keyword">FFFFEC</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>coldaydark</b></td>
<td class="confluenceTd">Colour RRGGBB of daytime's dark shade</td>
<td class="confluenceTd"><span class="keyword">FFD7C4</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>colnightlight</b></td>
<td class="confluenceTd">Colour RRGGBB of night-time's light shade</td>
<td class="confluenceTd"><span class="keyword">F0F0FF</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>colnightdark</b></td>
<td class="confluenceTd">Colour RRGGBB of night-time's dark shade</td>
<td class="confluenceTd"><span class="keyword">E0E0FF</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>reversehours</b></td>
<td class="confluenceTd">True or False - True specifies 00:00 at top of report, to 23:59 at bottom</td>
<td class="confluenceTd"><span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>viewstart</b></td>
<td class="confluenceTd">Starting half-hour of view (ignores earlier)</td>
<td class="confluenceTd"><span class="keyword">1</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>viewend</b></td>
<td class="confluenceTd">Ending half-hour of view (ignores later)</td>
<td class="confluenceTd"><span class="keyword">48</span></td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="3"><b>FREQUENT NUMBERS (8)</b></td>
</tr>
<tr>
<th class="confluenceTh" width=120>Parameter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>diallednumber </b><b class="red">**</b></td>
<td class="confluenceTd">Specifies dialled digits</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>extngroup</b></td>
<td class="confluenceTd">Extension group</td>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/no_default.png" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>minfrequency</b></td>
<td class="confluenceTd">Specifies minimum frequency of a dialled number to feature in the results</td>
<td class="confluenceTd"><span class="keyword">2</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>orderby</b></td>
<td class="confluenceTd">Specifies order of results, either 'number of calls', 'duration', 'cost'</td>
<td class="confluenceTd"><span class="keyword">cost</span></td>
</tr>
</tbody>
</table>
<p><b class="red">* </b>Indicates a mandatory field.</p>
<p><b class="red">** </b>It is provided.</p>
<h2>Example usage</h2>
<p><span class="keyword">http://192.168.0.1:8080/rhdl.exe?reportid=1&period=thisyear&extension=7095&sortby=cost</span></p> |