Call Cost Summary

<h2>Introduction</h2>

<p>This report shows a cost summary of calls by account code.</p>

<p>When no account code is present but a mark-up has been assigned to
departments to cover overheads, this mark-up will also be displayed
here.</p>

<h2>Running the report</h2>

<p>On the Reports screen, either double-click on the Call Cost Summary Report in the reports list or highlight the Call Cost Summary report and press Run now as shown below.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_1.png" alt="Call costCost summarySummary" />

<p>The following report selection criteria window appears:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_2.png" alt="Call costCost summarySummary" />

<h4>Select a report period</h4>

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_3.png" alt="Call costCost summarySummary" />

<p>The default is set to  Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_4.png" alt="Call costCost summarySummary" />

<h4>Choose a site to report on</h4>

<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here.  Select the blank line (or leave the box empty) to report on all of your sites.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_5.png" alt="Call costCost summarySummary" />

<h4>Select an extension group</h4>

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_6.png" alt="Call costCost summarySummary" />

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_10.png" alt="Call costCost summarySummary" />

<h2>The results</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_11.png" alt="Call costCost summarySummary" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account Number</b></td>
			<td class="confluenceTd">Shows the account code associated with this cost summary.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension Group</b></td>
			<td class="confluenceTd">The name of the extension group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls made</b></td>
			<td class="confluenceTd">Shows the total number of calls made by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls received</b></td>
			<td class="confluenceTd">Shows the total number of calls received by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Professional cost</b></td>
			<td class="confluenceTd">Shows any mark-up that has been added to the cost of calls for the associated Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call cost</b></td>
			<td class="confluenceTd">The total cost of calls excluding any professional cost is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">The total cost of calls including any professional cost is shown here.</td>
		</tr>
	</tbody>
</table>