Business Centre Summary

<h2>Introduction</h2>

<p>A simple, quick, easy-to-use, report allows Business Centre Managers to
see at a glance which clients are and are not making calls, providing
a line-by-line total of fixed charges and call costs for each
extension group.</p>

<h2>Running the report</h2>

<p>Clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button switches to the <span class="reference">Reports Screen</span>.</p>

<p>From this screen, either double-click on the <span class="reference">Business Centre Summary</span> report in the reports list or select the <span class="reference">Business Centre Summary</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre_summary_1.png" alt="Business Centre Summary" />

<p>The following screen will be displayed:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre_summary_2.png" alt="Business Centre Summary" />

<h4>Enter the billing period</h4>

<p>Select a period over which you want the report to produce information.  Choose from one of the in-built periods from the list.</p>

<p>The default is set <span class="keyword">Last Month</span>, indicating that the report should cover the last calendar month, and NOT the last 30 days.</p>

<h4>Or enter your own Custom Period</h4>

<p>If you want to specify a period not
shown in the list, just enter your start and end
dates and times manually into the boxes provided.</p>

<h4>Choose a site to report on (optional)</h4>

<p>If your system is set-up to administer multiple sites, you have the
option of selecting a particular site here.  Select the blank line
(or leave the box empty) to report on all of your sites.</p>

<h4>Adjust how the bill is calculated</h4>

<p>You have two options available:</p> 

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Bill calculation</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Mark up on each call</b></td>
			<td class="confluenceTd">You can add a percentage mark-up to each call. To do this, enter the percentage you would like to mark the call up by here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Surcharge per call</b></td>
			<td class="confluenceTd">You may want to have a surcharge on each call. A surcharge is a fixed amount that is added to the original cost of the call.</td>
		</tr>
	</tbody>
</table>

NOTE: Both a surcharge and a mark-up can be applied together. In this case, the surcharge is added after the mark-up is calculated, on order that the surcharge isn't marked up too.

<h4>Billing options</h4>

<p>If you want to select a particular route for calls, enter the number.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<p>This would allow you to monitor the response time on calls to specific groups, or see how successfully you answered calls to specific campaigns.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre_summary_3.png" alt="Business Centre Summary" />

<p>In the top left-hand corner of the report is the report's title,
followed by the selection criteria you selected when you ran the
report.  The body of the report consists of detailed summary
information about each extension group (or individual extension if
you already selected an extension group during the criteria selection
process).  A description of each column header is described here, in
order from left to right:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh" width=440>Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Department</b></td>
			<td class="confluenceTd">This shows the name of each extension group which the system determined made calls.  If an extension group is missing from this list, then the system did not find any calls made or received by any extension in that group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">This shows the cost of calls (excl Tax) for the report period selected.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tax</b></td>
			<td class="confluenceTd">The tax amount charged on calls is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">This column shows the total cost, inclusive of tax.</td>
		</tr>
	</tbody>
</table>

NOTE: In addition to the summary information, totals and averages of all extension groups are shown in footer for each column.