<h2>Introduction</h2>
<p>This report can show call details saved in HTML or CSV format.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Telephone Archive <span class="reference">Telephone Archive</span> report in the reports list or highlight the Telephone Archive <span class="reference">Telephone Archive</span> report and press Run now the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below.:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_1.png" alt="Telephone archiveArchive" />
<p>The following report selection criteria window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_2.png" alt="Telephone archiveArchive" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_3.png" alt="Telephone archive" />
<p>The default is set to Last Month<span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To<h4>Or selectenter ayour periodown ofcustom yourperiod</h4>
own,
choose<p>If Customyou Periodwant from to specify a period not
shown in the list, thenjust enter your start and end
dates and times inmanually into the boxes provided:.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_4.png" alt="Telephone archive" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_5.png" alt="Telephone archive" />
<h4>Choose an extension group</h4>
<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_6.png" alt="Telephone archive" />
<h4>Save output to file</h4>
<p>Simply enter the filename in the box below to save the output to file.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_6.png" alt="Telephone archive" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_10.png" alt="Telephone archive" />
<h2>The results</h2>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_113.png" alt="Telephone archiveArchive" />
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Call type</b></td>
<td class="confluenceTd">The type of call e.g. Incoming, outgoing.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extn</b></td>
<td class="confluenceTd">The extension number that made or received the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extn name</b></td>
<td class="confluenceTd">If a name has been allocated to an extension number, this will be displayed here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd">The Date the call was made.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd"><p>For outgoing calls the destination that was dialled is shown. For
incoming calls the action of the incoming call is shown instead e.g.
answered, abandoned etc.</p>
<p>Where an internal extension has been dialled the extension dialled will be
shown in square brackets [ ] as the call destination.</p>
<p>Incoming calls are displayed in normal brackets ( ) and an indication of
whether the call was answered, abandoned or transferred.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled number</b></td>
<td class="confluenceTd">For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----'.</td>
</tr>
<tr>
<td class="confluenceTd"><b>A/C No</b></td>
<td class="confluenceTd">If you use account codes, the account code number that was assigned to the call will be shown here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>A/C Name</b></td>
<td class="confluenceTd">If a name has been allocated to a particular account code, that name will appear here.</td>
</tr>
</tbody>
</table> |