<h2>Introduction</h2>
<p>This is the most flexible (and often daunting) report. For those who feel
they want more information than is provided in the in-built reports,
you can specify exactly what search terms you want to look for,
including new additions such as CLI (Calling Line Identification) and
LCR (Least Cost Routed) calls.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Custom report <span class="reference">Custom Report</span> in the reports list or highlight the Custom report <span class="reference">Custom Report</span> and press Run now the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below.:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_1.png" alt="Custom reportReport" />
<p>The following report selection criteria window appears:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_2.png" alt="Custom reportReport" />
<h4>Select a report period</h4>
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_3.png" alt="Custom report" />
<p>The default is set to Last Month<span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To<h4>Or selectenter ayour periodown ofcustom yourperiod</h4>
own,
choose<p>If Customyou Periodwant from to specify a period not
shown in the list, thenjust enter your start and end
dates and times inmanually into the boxes provided:.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_4.png" alt="Custom report" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_5.png" alt="Custom reportReport" />
<h4>Select a type of call(optional)</h4>
<p>You can report on certain types of calls. You can do this by selecting them from the drop-down list, which is provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<p>If this is left blank all types of calls will be reported on.</p>
<h4>Specify an extension range</h4>
<p>You can report on more than one extension number. In the fields provided
you need to enter the 'from number' and then the 'to number'.
If you would like to report on an individual extension in the 'from
number' enter the extension number and then enter the same
extension number in the 'to number' field.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Choose an extension group (optional)</h4>
<p>This is an optional feature, you can specify an extension group which is
provided from the drop down list or simply leave it blank and it will
do all the extension groups that have been set-up on TIM:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a trunk range (optional)</h4>
<p>You can report on more than one trunk number. In the fields provided
you need to enter the 'from number' and then the 'to number'.
If you would like to report on an individual trunk in the
'from number' enter the trunk number and then enter the same
trunk number in the 'to number' field.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Choose a specific trunk group (optional)</h4>
<p>You have the option of selecting a trunk group to run the report for.
You can do this by selecting the trunk group out of the drop-down
list, which is supplied:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a partial dialled number (optional)</h4>
<p>You can search on partial or specific numbers. If you wanted to find out all
pagers, personal and mobile numbers that are being called you could
enter 07 in the field provided and when the report has been processed
you will get all the pagers, personal and mobile numbers:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a named destination</h4>
<p>You can search on partial or specific named location. If you wanted to find out all calls to London, you could enter London in the field provided and when the report has been processed you will get all the calls to London regardless of the dialled number:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a call duration range (optional)</h4>
<p>You can report on calls between a certain call duration. In the fields supplied, enter the from duration in hours, minutes and seconds (hh:mm:ss) and the to duration in the same format:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a response time range (optional)</h4>
<p>You can report on how quickly your incoming calls are answered by specifying the exact response time range here. In the boxes supplied, enter the from time in seconds and the to time in seconds:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a call cost range (optional)</h4>
<p>You can report on calls above and under a certain cost. In the fields supplied you need to enter the from cost and to cost:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify a partial Caller ID (optional)</h4>
<p>You can find out who is calling you organisation, you can do this by
inputting the calling number e.g. 02079207095 and it will show you
how many times they have called your organisation (this all depends
on your telephone system outputting the information). If you just
wanted to see how many calls you are receiving from Bristol then, all
you need to put in is the dial code, which would be 0117:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Specify an account code</h4>
<p>You can report against a single account code or a range of account codes
by typing them in the box below. If entering more than one account
code, comma separate as follows 1147, 1153, 1178 etc.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Select a field to order the results by</h4>
<p>This gives you the option to order the result by any field on the report. You can do this by choosing a selection from the drop-down list. If no sort field is selected, the results will be ordered by the date and time calls were introduced to the call database, which is not necessarily the same as selecting DateTime from the field list. Therefore, if you want the results in order of date and time, you are advised to explicitly select DateTime from the list.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h4>Sort Order</h4>
<p>The default order in which the results are sorted is ascending - from
smallest value to highest value. You can select to view the results
in descending order by selecting option here.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_6.png" alt="Custom reportReport" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_10.png" alt="Custom reportReport" />
<h2>The results</h2>
<p>Because of the number of selection parameters available on customCustom reportsReports,
the results can vary. The example below show outgoing calls to mobile
during a specific time period. Because outgoing calls only was
selected, there are no CLI's showing.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_11.png" alt="Custom reportReport" />
<p>The header contains the date and time the report was generated, the
period the report covers, and an indicator for each of the report's
criteria that you selected, if any.</p>
<p>The report consists of a single table housing all of the calls that
matched your selection criteria. Each column of the table is
described here:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date & Time</b></td>
<td class="confluenceTd">Shows the date and time the calls was started.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extension</b></td>
<td class="confluenceTd">The extension number (and the name of the extension in brackets).</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">For outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd">Shows the caller line identity of the incoming call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number</b></td>
<td class="confluenceTd">Shows the number that was dialled, in the case of an outgoing or internal call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk</b></td>
<td class="confluenceTd">The trunk that the call cam in/went out on.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Response</b></td>
<td class="confluenceTd"><p>The length of time it took to respond to the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">Shows the cost of the call.</td>
</tr>
</tbody>
</table> |