<h2>Introduction</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/busy_times.png" alt="Busy times" />
<p>The Busy times report provides a clear, hour-by-hour graphical representation of your call volumes for each day.</p>
<p>Drill down into any hour to see a detailed breakdown of calls by type for that hour.</p>
<p>This report is ideal for identifying call traffic trends and very quickly highlights your busy days and times, allowing you to more effectively plan your staffing
requirements.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All<p>The headerslarger aredarker clickablered allowingdots yourepresent re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>
<p>...</p>
<p>Explain the headers etc.</p>
<p>...your busier periods and the smaller greener dots, the quieter periods. This report is truly interactive. To see how many calls for any
period, simply float over it to see more details. To fet more detail, click on the dot and you will be taken to a detailed report showing all calls for this period. The tabs allow you to view all calls, inbound only, outbound only, internal or lost calls.</p>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> |