<h2>Introduction</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volumes.png" alt="Call volumes" />
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Call volumes report allows the user to get a complete picture of their call volumes by site, group or user.</p>
<p>This drill-able report provides a clear, graphical and tabular representation of your outbound, answered and abandoned calls, broken down into hourly blocks.</p>
<p>Internal and external calls are itemised separately and every value can be shown as either a percentage or a number.</p>
<h2>Understanding the Results</h2>
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call volumes report displays a summary of all inbound, lost and outbound calls with total and average durations and a summary of call costs for each day. The default reports sorts the results in ascending date order.</p>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:e.g. Total number of calls, number of external calls, number of internal calls.</p>
<p> As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and time it was run.
<p>The web format also allows the user to drill-down further into any report for more detail... Simply click on any of the hyperlinks shown (in blue) and drill-down through your organisation for more details.</p>
<p>....</p><p>The report is divided into three sections:- Graph, Details and Summary</p>
<p>The Graph shows a visual representation of all inbound, outbound and lost calls breaking them down further to show External and Internal calls. A simple toggle
button allows the user to flip between call volumes and percentages.</P>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> |