Business Centre Summary

<h4>Billing options</h4>

<p>If you want to select a particular route for calls, enter the number.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<p>This would allow you to monitor the response time on calls to specific groups, or see how successfully you answered calls to specific campaigns.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/business_centre_summary_3.png" alt="Business Centre Summary" />

<p>In the top left-hand corner of the report is the report's title,
followed by the selection criteria you selected when you ran the
report.  The body of the report consists of detailed summary
information about each extension group (or individual extension if
you already selected an extension group during the criteria selection
process).  A description of each column header is described here, in
order from left to right:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh" width=440>Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Department</b></td>
			<td class="confluenceTd">This shows the name of each extension group which the system determined made calls.  If an extension group is missing from this list, then the system did not find any calls made or received by any extension in that group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">This shows the cost of calls (excl Tax) for the report period selected.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tax</b></td>
			<td class="confluenceTd">The tax amount charged on calls is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost<Cost</b></td>
			<td class="confluenceTd">This column shows the total cost, inclusive of tax.</td>
		</tr>
	</tbody>
</table>