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<h2>Introduction</h2>
<p>TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:</p>
<ul>
<li>Yes/No</li>
<li>A range </li>
<li>Multiple choice </li>
</ul>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scorecards.png" alt="Scorecards" />
<p>When running a calls scoring report, the results will appear as follows:</p>.
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />
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