First & Last Calls

<h2>Introduction</h2>

<p>This report allows you to produce a report showing when the first and last call took place for any extensions selected.</p>

<p>These figures allow you to see when team members actually start taking calls and when they finish allowing you to plan your staffing requirements throughout each working day.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">First & Last Calls</span> report in the reports list or highlight the <span class="reference">First & Last Calls</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/first_last_calls_1.png" alt="First & Last Calls" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/first_last_calls_2.png" alt="First & Last Calls" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="First & Last Calls" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="First & Last Calls" />

<p>If you want to specify a period not shown in the list, just go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your start <span class="reference">Start</span> and end
<span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="First & Last Calls" />

<p>If your system is set-up tofor administer multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Select an extension group (optional)</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/select_extension_group.png" alt="First & Last Calls" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Table format</h4>

<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>

<h4>Choose an extension group</h4>

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Table Format</h4>

<p>The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/first_last_calls_3.png" alt="First & Last Calls" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension</b></td>
			<td class="confluenceTd">The number of the extension.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension Name</b></td>
			<td class="confluenceTd">Shows the name of the person associated with the extension.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>First Call</b></td>
			<td class="confluenceTd">The time of the first call of the day is displayed here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Last Call</b></td>
			<td class="confluenceTd">The time of the last call of the day is displayed here.</td>
		</tr>
	</tbody>
</table>