<h2>Introduction</h2>
<p>This report allows you to see day-to-day listings of call volumes in and
out of your organisation. This report is ideal for organisations
whose call traffic fluctuates throughout the year, allowing them to
easily spot peaks and troughs and plan their staffing requirements
accordingly.</p>
<h2>Running the report</h2>
<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>
<p>From this screen, either double-click on the <span class="reference">Daily Activity</span> report in the reports list or select the <span class="reference">Daily Activity</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_1.png" alt="Daily Activity" />
<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_2.png" alt="Daily Activity" />
<h4>Select a report period</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Daily Activity" />
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.</p>
<p>The default is set to <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<h4>Or enter your own custom period</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Daily Activity" />
<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>
<h4>Choose a site</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="Daily Activity" />
<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here. Select the blank line (or leave
the box empty) to report on all of your sites.</p>
<h4>Choose an extension group</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/customchoose_periodextension_group.png" alt="Daily Activity" />
<p>You can gauge a particular extension group's performance by selecting
it here, otherwise leave the box blank to include information from
across your entire organisation.</p>
<h4>Coose a particular extension</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension.png" alt="Daily Activity" />
<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisation.</p>
<h4>Weekend data</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/weekendsweekend_calls.png" alt="Daily Activity" />
<p>Calls made at weekends may distort your result, and you are therefore given the opportunity here to neglect to take them into account. Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's results.</p>
<h4>Transferred calls</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/transferred.png" alt="Daily Activity" />
<p>Similarly, you can opt to exclude calls that were answered as a result of a
transfer from one party to another. This allows you to concentrate
only on those extensions that take calls directly from outside your
organisation, rather than those secondary extensions that receive the
call after speaking with another party.</p>
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_3.png" alt="Daily Activity" />
<h2>The results</h2>
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a table showing a summary of the
handling of your incoming and outgoing calls on each day during the
period you selected. Each line (or day) shows the following
information:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Day</b></td>
<td class="confluenceTd">The date and day of week.</td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="2"><b>Incoming Calls</b></td>
</tr>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Qty</b></td>
<td class="confluenceTd">The number of answered calls taken that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Duration</b></td>
<td class="confluenceTd">Shows the total duration of all incoming calls that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Ave Duration</b></td>
<td class="confluenceTd">Shows the average call duration for incoming calls on the day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Ave Response</b></td>
<td class="confluenceTd">Shows the average length of time taken to answer a call on that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Lost</b></td>
<td class="confluenceTd">How many calls were lost that day.</td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="2"><b>Outgoing Calls</b></td>
</tr>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Qty</b></td>
<td class="confluenceTd">The number of answered calls taken that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total Duration</b></td>
<td class="confluenceTd">Shows the total duration of all outgoing calls that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Ave Duration</b></td>
<td class="confluenceTd">Shows the average call duration for outgoing calls on the day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">Shows the cost of calls for the day.</td>
</tr>
</tbody>
</table> |