<h2>Filter the results of the report</h2>
<p>You have already selected the report that you want to configure and the pop-up
window that appears allows you to set the parameters of the report
wizard. Click on the <span class="button">Next</span> button at the bottom right of
the window, until you reach the <span class="reference">Filter the results of the
report</span> screen. On this screen, you have the option of filtering out certain
calls from your reports, by selecting the values of the parameters, ensuring that
only specific calls appear in your report.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_filters.png" alt="Report filters" />
<p>Each filter is described in the table below. Alongside each filter there's also an Information icon
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/info_button.png" />
which you can click on to see a help prompt describing that particular filter.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=122>Filter</th>
<th class="confluenceTh">Description</th>
<th class="confluenceTh">Example</th>
</tr>
<tr>
<td class="confluenceTd"><b>Account code</b></td>
<td class="confluenceTd">If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter the account code in this filed. To report on more than one account
code, simply comma separate.</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/account_code_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Call type</b></td>
<td class="confluenceTd">This filter allows you to define the type of call you would like to report on. If you would like to report on all calls, leave at the default <span class="keyword">All calls</span>.</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_type_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Carrier</b></td>
<td class="confluenceTd">If you use more than one carrier, you can choose which carriers calls you would like to report on.
<p>To report on all calls from all carriers, leave at default.</p>
<p>If you only use one carrier, there will be no drop-down list available and no option to choose a different carrier.</p></td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/carrier_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd">The Caller Line Identification (CLI) is the number associated with the incoming call. This is sometimes withheld by the person making the call.
<p>You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI by entering the number in here. To For example, for calls from Tri-Line you would enter in "02072652600". This filter accepts the comparison operators <span class="keyword">!</span> and <span class="keyword">*</span>, e.g. to exclude calls from Tri-Line use "!020726526*".</p>
<p>To report on more than one CLI, simply comma separate.</p></td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/cli_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">If you want to add a filter for call costs, selectsimply calls above type in the cost you wish to define as shown nearby and add the appropriate above, below and between symbol . This filter accepts range (<span class="keyword">><>-</span>) orand belowcomparison operators (<span class="keyword">></span>, <span class="keyword"><</span>), the cost you wish to define.
The value entered should be in your major denomination expressed as a fraction, e.g. GBP 0.04 equates to 4 pence.</<span class="keyword">!</span> and <span class="keyword">*</span>).</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/cost_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">To >If you want to filter calls to a specific named destination (e.g. a place name, or a destination and that destination has been added to your Locationslocations list)field, entersimply it here. type the destination in here. This filter accepts the comparison operators <span class="keyword">!</span> and <span class="keyword">*</span>, e.g. London.to exclude all calls to France use "!France*"</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/destination_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled number</b></td>
<td class="confluenceTd">To filter calls to a specific number, type the number in the dialled number field. <p>For partial numbers, such as those To filter calls to a particularspecific area code, justa enterpartial thenumber beginningmay ofbe theentered number,here e.g. <span class="keyword0033">0033</span> for calls to France,.
This filter accepts the comparison operators <span class="keyword">0161<>!</span> for and <span class="keyword">*</span>, e.g. to exclude calls to Manchester.0207 To265, report on more than one dialled number, simply comma separate.</p><enter "!0207265*"</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/dialled_number_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">To filter callscall above or below a particular duration, selectsimply enter the appropriatenumber 'Above'of orseconds 'Below' option, then enter the value to compare against, in seconds, in the filed alongsideand the relevant symbol. This filter accepts range (<span class="keyword">-</span>) and comparison operators (<span class="keyword">></span>, <span class="keyword"><</span>, <span class="keyword">!</span> and <span class="keyword">*</span>).
For<p>In the example nearby, tothe showfilter onlywill look for calls above 1800 seconds (30 minutes). long,Alternatively you'd choosemay <span class="keyword">>1800</span>, since 30 x 60 seconds = 1800.</want to exclude calls below a certain threshold e.g. below 3 seconds.</p></td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/duration_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>LCR code</b></td>
<td class="confluenceTd">If oneyou orare more of your PBX uses using Least Cost Routing (LCR), you canmay want to filter by LCR code byin entering the specificorder to check a bill from your LCR provider. To do this simply enter the LCR code in the LCR field. This filter accepts the comparison operators <span class="keyword">!</span> and <span class="keyword">*</span>, e.g. to exclude a specific LCR code, simply add as follows "!162*"</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/lcr_code_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Response</b></td>
<td class="confluenceTd">This filter allows you to filter based on the response times to calls. <p>YouYou have the option of
filtering for calls above or below a specific threshold.</p>
threshold. You can define this threshold in the box
alongside.
<p>The figure you specify is measured in relates to seconds. e.g. the example nearby shows 10 seconds. By
selecting from the drop-down list, you will be able to filter calls that took more than 10
seconds to answer or see calls answered in less than 3 seconds.</p></td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/response_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Start time</b></td>
<td class="confluenceTd">To>This filter allows you to filter calls based on the start time,. specifyThis it is the time of day
when the call started in the format HH:MM:SS<span class="keyword">hh:mm:ss</span>, e.g. if you want calls after 8 am would be expressed as <span class="keyword">08:00:00</span>.</a.m. only, then
enter the start time in as "08:00:00" as shown nearby.</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/start_time_exmpl.png" alt="Account summary" /></td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk access code</b></td>
<td class="confluenceTd">If you usewant specific to filter by Trunk access codes (prefixes) to route calls through specific trunks (channels), you can filter those here by simply entering the code used.</td>
code, simply enter the Trunk access code in this field. This filter accepts the comparison operators <span class="keyword">!</span> and <span class="keyword">*</span>. The <span class="keyword">*</span> is not needed if it's an exact match, so the 9 for TAC should just be "!9", e.g. to exclude all calls with access code 9, add "!9" to the TAC field.</td>
<td class="confluenceTd"><img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/trunk_access_code_exmpl.png" alt="Account summary" /></td>
</tr>
</tbody>
</table>
<p>In the example below, the user wants to filter all inbound calls, that are long than 30 seconds and that happen between 9:00 a.m. and 5:30 p.m.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_filters_1.png" alt="Report filters" />
<h2>Run/Schedule the report</h2>
<p>To run or schedule the report without setting any further parameters, simply click on the <span class="button">Finish</span> button. To continue adding parameters, click on the <span class="button">Next</span> button, which
will lead you to the <a href="Setting the report Options">Options</a> parameters.</p> |