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<h2>Creating the report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>
<ul>
<li>Run the report now</li>
<li>Schedule for future delivery</li>
</ul>
<p>To choose your preferred option, select the appropriate button.</p>
<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />
<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>
<h2>Call scoring - The results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as below.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and
time it was run.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring_1.png" alt="Call scoring" />
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>
<p>The results of the call scoring report will vary depending on the type of questions used to create your scorecards.</p>
<p><b>Yes/No</b> answers will be shown as two bars with a % allocated against the Yes/No answers.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/yes_no_answer.png" alt="Call scoring" />
<p><b>Range answers</b> will show the Minimum and Maximum scores as well as the average score.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/range_answer.png" alt="Call scoring" />
<p><b>Multiple choice</b> scores will show the % allocated to each answer</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/multiple_choice_answer.png" alt="Call scoring" />
<p>All scores will show the total number of scores the report is based on so you can put the answers into context.</p>
<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |