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<h4>Options</h4> <p>Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_call_volumes.png" alt="Options" /> <p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p> <p>A list with the available options for the Call volumes report can be seen below:</p> <h5>Exclude<h5>Hide transfers<unused</h5> <p>Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Exclude weekends</h5> <p>This option gives you the option of excluding weekendunused callsextensions from anythe results shown. To exclude weekendunused callsextension, simply select <span class="keyword">Yes</span> as your option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <h5>Hide contacts</h5> <p>This allows you to show the number only and not any associated contact name that you may have attached to the number.</p> select the tickbox, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contactsunused.png" alt="HideExclude contactstransfers" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort results by</h5> <p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_call_volumes.png" alt="Sort results by" /> <ul class="content"> <li><span class="keyword">Carrier>Name: </span>............................... </li> <li><span class="keyword">Charge>Total bandcalls: </span>.................................. </li> <li><span class="keyword">Count>Total external calls: </span>............................</li> <li><span class="keyword">Total internal calls: </span>........................ </li> <li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration. </li> <li><span class="keyword">Total cost: </span>Will sort results by total cost. Please note that on PDF report cost will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending total cost results. </li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort order</h5> <p>Decide if you would like the results displayed in ascending or descending order.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Ascending: </span>............</li> <li><span class="keyword">Descending: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Ignore<h5>Audio missed<only</h5> <p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.<p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignoreaudio_missedonly.png" alt="IgnoreAudio missedonly" /> <p>As shown above, you have the optionfollowing to insert the number of seconds above which your missed calls will be ignored.</p> two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Audio<h5>Notes only</h5> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audionotes_only.png" alt="AudioNotes only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Notes<h5>Scored only</h5> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notesscored_only.png" alt="NotesScored only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Scored<h5>Show only<unconnected</h5> <p>.............................................................................................................................</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scoredshow_onlyunconnected.png" alt="Scored only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............</li> <li><span class="keyword">No: </span>............</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Added Options</h5> <p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" /> <h5>Delete an Option</h5> <p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |
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