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<h2>Creating the report</h2> <p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p> <ul> <li>Run the report now</li> <li>Schedule for future delivery</li> </ul> <p>To choose your preferred option, select the appropriate button.</p> <p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your chosen format.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" /> <p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p> <h2>Custom report - The results</h2> <p>When selecting <span class="reference">Web</span> as the output format, this report will appear as abovebelow.</p> <p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> <p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and time it was run.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/custom_report_1.png" alt="Custom report" /> <p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p> <p>The headersreport consists of thisa reportsingle aretable as followshousing all of the calls that matched your selection criteria. Each column of the table is described here:</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=110>Header</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Carrier<><b>Date & Time</b></td> <td class="confluenceTd">This>Shows columnthe showsdate theand carriertime usedthe tocalls routewas the call. started.</td> </tr> <tr> <td class="confluenceTd"><b>Charge band<><b>Source</b></td> <td class="confluenceTd">It>Details showsof the chargeband applied to where the call originated. </td> </tr> <tr> <td class="confluenceTd"><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" alt="Squiggle" /></><b>CLI</b></td> <td class="confluenceTd">It>Shows shows the totalcaller numberline identity of callsthe toincoming that chargeband. call.</td> </tr> <tr> <td class="confluenceTd"><b>Total duration<><b>Route</b></td> <td class="confluenceTd">The>Shows totalthe timenumber spentthat onwas callsdialled, toin that chargeband. the case of an outgoing or internal call.</td> </tr> <tr> <td class="confluenceTd"><b>Total cost<><b>Destination</b></td> <td class="confluenceTd">The>For totaloutgoing cost of calls to that chargeband. </td> </tr> </tbody> </table> <p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |
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<h2>Understanding the Results</h2> <p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p> <p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> <p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=110>Header</th> <th class="confluenceTh">Description</th> , shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.</td> </tr> <tr> <td class="confluenceTd"><b>Date & Time<><b>Response</b></td> <td class="confluenceTd">This>The columnresponse field shows the datelength andof time whenit took before the call was madeanswered i. e. the response time.</td> </tr> <tr> <td class="confluenceTd"><b>Source<><b>Duration</b></td> <td class="confluenceTd">This>Shows column shows the identityduration of the person who made the call i.e. If a user name is present it will show the name, if there is no name associated with the user, only the extension name will show. in hours, minutes and seconds.</td> </tr> <tr> <td class="confluenceTd"><b>CLI<><b>Cost</b></td> <td class="confluenceTd">This column would show >Shows the callercost line identification of the callercall. </td> </tr> <tr> <td class="confluenceTd"><b>Route</b></td> <td ><b><img class="confluenceTdicon">This column shows the number or location dialled e.g. 07828 123 456. </td> </tr> <tr> <td class="confluenceTd"><b>Destination</b></td> <td class="confluenceTd">This is the location name associated with the number dialled. Please note that any number can be customised with its own specific duration in the locations field of the Directory. </td> </tr> <tr> <td class="confluenceTd"><b>Response</ src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Listen to the recording button" /></b></td> <td class="confluenceTd">................................. </td> </tr> <tr> <td class="confluenceTd"><b>Duration</b></td> <td class="confluenceTd">The duration field shows the total time spent on the call in hh:mm:ss format. >Shows only if there is a recording associated with the call. To play, simply click on this icon.</td> </tr> <tr> <td class="confluenceTd"><b>Cost</b></td> <td class="confluenceTd">This is the total cost </tbody> </table> <p>In addition, at the foot of the call.table, Pleasetotals noteare thatprovided on multi-national sites the cost would normally be set to appear in local currency. </td> </tr> </tbody> </table> where applicable.</p> <p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |