Daily activity

<h2>Creating the report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>

<ul>
	<li>Run the report now</li>
	<li>Schedule for future delivery</li>
</ul>

<p>To choose your preferred option, select the appropriate button.</p>

<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />

<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>

<h2>Daily activity - The results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as below.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and
time it was run.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusenterprise/daily_activity_1.png" alt="Daily activity" />

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the
report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a table showing a summary of the handling of your incoming and outgoing calls on each
day during the period you selected. Each line (or day) shows the following information:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Day</b></td>
			<td class="confluenceTd">This column shows the date referred to in the summary of calls alongside.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="green">Inbound</b></td>
			<td class="confluenceTd">The answered calls columm is always displayed in green. You can re-arrange based on any 
				of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plusenterprise/sigma.png" alt="Squiggle" />:</b> The total volume of calls received on the date shown. 
					</li>
					<li><b>Total duration:</b> This column would show the total length of time spent on incoming calls on this day. Just click on the header to re-order the column.
					</li>
					<li><b>Average duration:</b> The average call duration of inbound calls on the date shown alongside.
					</li>
					<li><b>Average response:</b> Shows the average length of time taken to answer a call on that day.
					</li>
					<li><b>Duration Avg:</b> This column shows how long the average caller waited before abandoning the call (in hours, minutes, seconds).<br> Select this option if you want to sort your missed call in order of 
						the average number of missed calls in any half-our time slot. By clicking again the report will alternate between decending and ascending order for average number of missed calls. How long the average 
						caller waited before abandoning the call (in seconds).
					</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="red">Missed</b></td>
			<td class="confluenceTd">The missed calls column is always displayed as red. It allows you to re-order your details based on the total number of missed calls for the date shown alongside.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="blue">Outbound</b></td>
			<td class="confluenceTd">The outbound calls column is always displayed in blue. You can re-arrange based on any of the following selection 
				criteria. You can click on each header to re-order from ascending to descending and vise versa.
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plusenterprise/sigma.png" alt="Squiggle" />:</b> The total volume of outbound calls on the date shown. 
					</li>
					<li><b>Total duration:</b> This column would show the total length of time spent on outbound calls on this day. Just click on the header to re-order the column.
					</li>
					<li><b>Average duration:</b> The average call duration of outbound calls on the date shown alongside.
					</li>
					<li><b>Cost</b> This is the total cost of calls made on this day. Please note that on multi-national sites the cost would normally be set to appear in local currency.
					</li>
				</ul>
			</td>
		</tr>
	</tbody>
</table>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plusenterprise/breadcrumb.png" alt="Breadcrumbs" />