Enterprise overview

<h2>Introduction</h2>

<p>A simple, quick, easy-to-use, fully-clickable report which allows you to
 drill-down through your organisation. It starts with a summary of 
incoming, missed and outbound calls for the entity selected and allows 
you to keep drilling down until you reach individual user level.</p>

<p>The example below shows the first web result for the entire organisation.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/enterprise_overview1overview_1.png" alt="Enterprise overview" />

<p>By clicking on the sites at the left hand side, you can continue to drill-down to any level below as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/enterprise_overview2overview_3.png" alt="Enterprise overview" />

<p>You can continue to drill-down in this manner until you reach extension level:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/enterprise_overview3overview_4.png" alt="Enterprise overview" />

<p>To see the actual calls for any individual person, simply click on the 
name or extension number shown. This will show the actual calls as you 
can see below. Note that the associated recording will only be available
 when the TIM Talk option is added.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/enterprise_overview4overview_5.png" alt="Enterprise overview" />

<h2>Running the report</h2>

<p>On the <span class="reference">Reports</span> screen, click on <span class="reference">Enterprise overview</span> in the reports type list, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/enterprise_overview_2.png" alt="Enterprise overview" />

<p>You can tailor the report to your specific requirements by selecting the entity you'd like to apply the report to as well as the output format required. You can also limit the results by adding filters and options as detailed below: </p>

<h4>Entity</h4>

<p>The <span class="reference">Entity</span> allows you to choose which area of the directory you would 
like to report on. If you want to run a report for your entire 
organisation, you do not need to choose an entity.</p>

<p>If you want to select a specific area for reporting, click on the 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add Entity button" /> 
button to get a pop-up window showing the areas of the directory you can report on.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_3.png" alt="Add Entity" />

<p>To drill up and down simply click on the hyperlinks provided, shown in 
the screenshot below as Aberdeen, Birmingham, Brighton, Cardiff etc.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_1.png" alt="Entity panel" />

<p>Once you have reached the area you would like to report on, click on the green 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" /> 
as highlighted in red below.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_2.png" alt="Entity panel" />

<p>Alternatively if you are looking for a specific area e.g. person, 
department, site, name etc, you can just enter the name and press the 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_button.png" alt="Search" /> 
button as shown in the example below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_3.png" alt="Entity panel" />

<h5>Selected Entity</h5>

<p>Once your entity you would like to report on had been selected, it will appear, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/selected_entity.png" alt="Selected entity" />

<h5>Delete an Entity</h5>

<p>In order to delete an entity, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/delete_entity.png" alt="Delete entity" />