Unused devices

<h2>Introduction</h2>

<p>Quickly identify any unused devices on any entity i.e. site, team group 
etc. This is useful for finding channels no longer required or 
extensions that can be reallocated elsewhere.</p>

<p>The report shows two sections; Users and Channels. The <span class="button">Users</span> tab displays a 
list of all users that haven't been utilised over the given report 
period. The <span class="button">Channels</span> tab displays a list of all channels that haven't 
been utilised over the given report period.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/unused_devices_1.png" alt="Unused devices" />

<h2>Running the report</h2>

<p>On the <span class="reference">Reports</span> screen, click on <span class="reference">Unused devices</span> in the reports type list, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/unused_devices_2.png" alt="Unused devices" />

<p>You can tailor the report to your specific requirements by selecting the entity you'd like to apply the report to as well as the output format required. You can also limit the results by adding filters and options as detailed below: </p>

<h4>Entity</h4>

<p>The <span class="reference">Entity</span> allows you to choose which area of the directory you would 
like to report on. If you want to run a report for your entire 
organisation, you do not need to choose an entity.</p>

<p>If you want to select a specific area for reporting, click on the 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add Entity button" /> 
button to get a pop-up window showing the areas of the directory you can report on.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_3.png" alt="Add Entity" />

<p>To drill up and down simply click on the hyperlinks provided, shown in 
the screenshot below as Aberdeen, Birmingham, Brighton, Cardiff etc.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_1.png" alt="Entity panel" />

<p>Once you have reached the area you would like to report on, click on the green 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" /> 
as highlighted in red below.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_2.png" alt="Entity panel" />

<p>Alternatively if you are looking for a specific area e.g. person, 
department, site, name etc, you can just enter the name and press the 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_button.png" alt="Search" /> 
button as shown in the example below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_3.png" alt="Entity panel" />

<h5>Selected Entity</h5>

<p>Once your entity you would like to report on had been selected, it will appear, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/selected_entity.png" alt="Selected entity" />

<h5>Delete an Entity</h5>

<p>In order to delete an entity, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/delete_entity.png" alt="Delete entity" />

<h4>Options</h4>

<p>Unlike Filters, Options differ depending on the report being run. Some 
reports do not have any options. Because all options are not available 
on all reports, only the options that can be used with the report 
selected will be shown. All other options will be greyed out and can not
 be selected.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_unused_devices.png" alt="Options" />

<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>

<p>A list with the available options for the Unused devices report can be seen below:</p>

<h5>Exclude transfers</h5>

<p>Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Exclude weekends</h5>

<p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Hide contacts</h5>

<p>This allows you to show the number only and not any associated contact name that you may have attached to the number.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort results by</h5>

<p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_unused_devices.png" alt="Sort results by" />

<ul class="content">
	<li><span class="keyword">Carrier: </span>.........................</li>
	<li><span class="keyword">Charge band: </span>.....................</li>
	<li><span class="keyword">Count: </span>............................</li>
	<li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.</li>
	<li><span class="keyword">Total cost: </span>Will sort results by total cost. Please note that on PDF report cost will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending total cost results.</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort order</h5>

<p>Decide if you would like the results displayed in ascending or descending order.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Ascending: </span>............</li>
	<li><span class="keyword">Descending: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Ignore<h5>Audio missed<only</h5>

<p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.<p>.............................................................................................................................</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignoreaudio_missedonly.png" alt="IgnoreAudio missedonly" />

<p>As shown above, you have the optionfollowing to insert the number of seconds above which your missed calls will be ignored.</p>

two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Audio<h5>Notes only</h5>

<p>.............................................................................................................................</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audionotes_only.png" alt="AudioNotes only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Notes<h5>Scored only</h5>

<p>.............................................................................................................................</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notesscored_only.png" alt="NotesScored only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Scored only<<h5>Show "Do not log"</h5>

<p>.............................................................................................................................</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scoreddo_onlynot_log.png" alt="Scored onlyShow Do not log" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>............</li>
	<li><span class="keyword">No: </span>............</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Added Options</h5>

<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />

<h5>Delete an Option</h5>

<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" />