Busy times

<h2>Creating the report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>

<ul>
	<li>Run the report now</li>
	<li>Schedule for future delivery</li>
</ul>

<p>To choose your preferred option, select the appropriate button.</p>

<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />

<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>

<h2>Busy times - The results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as below.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and time it was run.</p> 

<p>The larger darker red dots represent your busier periods and the smaller greener dots, the quieter periods. This report is truly interactive. To see how many calls for any period, simply float over it to see more details.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_times_1.png" alt="Busy times" />

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>

<p>To see more details for any time slot, simply click and details of all calls contained within this period are shown as follows:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_times_3.png" alt="Busy times" />

<p>All calls are shown on the front page and clear colour coded tabs allow you to easily sort by call type e.g. Inbound, outbound etc.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />