Missed calls

<h2>Creating the report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>

<ul>
	<li>Run the report now</li>
	<li>Schedule for future delivery</li>
</ul>

<p>To choose your preferred option, select the appropriate button.</p>

<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />

<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>

<h2>Missed calls - The results</h2>

<h4>Missed calls</h4>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as below.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and
time it was run.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/missed_calls_1.png" alt="Missed calls" />

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>

<p>The headers of this report are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>First Attempt</b></td>
			<td class="confluenceTd">This column displays the date and time that the first call was missed.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">The Calling Line Identity of the caller. Note this field will be blank if withheld.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Contact</b></td>
			<td class="confluenceTd">The person or extension number who missed the call. If several were call, the word 'Various' will appear here.	</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Avg ring time</b></td>
			<td class="confluenceTd">The average duration that the caller held for before hanging up. Note the period is determined by the Call back period 
			set in the Options page e.g. 24 hours.</td>
		</tr>
			<tr>
			<td class="confluenceTd"><b>Attempts</b></td>
			<td class="confluenceTd">The number of times the caller tried to get through without success.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Priority </b></td>
			<td class="confluenceTd">The priority field allows you to prioritise those who called most often with the shortest ring time between calls. 
			The priority is determined by the difference in time between the first and last call divided by the number of times they called.</td>
		</tr>
	</tbody>
</table>

<p>Where more than one attempt has been made, simply click to expand and see all attempts.</p>

<h4>Handled calls</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/missed_calls_3.png" alt="Missed calls" />

<p>The headers of this report are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Handled</b></td>
			<td class="confluenceTd">This column displays the date and time that the call was actually handled.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">The Calling Line Identity of the caller. Note this field will be blank if withheld.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Contact</b></td>
			<td class="confluenceTd">The person or extension number who missed the call. If several were call, the word 'Various' will appear here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">The average duration that the caller held for before hanging up. Note the period is determined by the Call back period 
			set in the Options page e.g. 24 hours.</td>
		</tr>
			<tr>
			<td class="confluenceTd"><b>Attempts</b></td>
			<td class="confluenceTd">The number of times the caller tried to get through without success.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Priority </b></td>
			<td class="confluenceTd">The priority field allows you to prioritise those who called most often with the shortest ring time between calls. 
			The priority is determined by the difference in time between the first and last call divided by the number of times they called.</td>
		</tr>
	</tbody>
</table>

<p>To get more details on the previous lost calls, i.e. missed calls before it was eventually handled, simply click on the call
and all calls will be displayed as shown below. The red calls are the earlier missed calls. Any calls shown in green were
handled by a later inbound call being answered. Calls shown in blue were handled when someone made an outbound
call.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />