Target response

<h2>Creating the report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>

<ul>
	<li>Run the report now</li>
	<li>Schedule for future delivery</li>
</ul>

<p>To choose your preferred option, select the appropriate button.</p>

<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />

<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>

<h2>Target response - The results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as below.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and
time it was run.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/target_response_1.png" alt="Target response" />

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the
report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a table showing a summary of the handling of your incoming calls on each day during
the period you selected. Each line (or day) shows the following information:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Name</b></td>
			<td class="confluenceTd">This column tells you which entity the data displayed refers to, e.g site, department user etc.</td>
		<tr>
			<td class="confluenceTd"><b class="green">Answered</b></td>
			<td class="confluenceTd">The answered calls columms are always displayed in shades of green. You can re-arrange based on any 
				of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls received for the entity shown.
					</li>
					<li><b>Average response:</b> The average length of time it took to answer calls for this entity.
					</li>
					<li><b>x-xx s:</b> This is the response threshold. It can be for example 0-5 sec, 6-10 sec, 11-15 sec, >15 sec and it represents the range of time it took to answer calls for this entity.
						<br>You can define your own thresholds and it will show the percentage of calls answered within these thresholds.
					</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="red">Missed</b></td>
			<td class="confluenceTd">The missed calls columns are always displayed in shaeds of red. You can re-arrange based on any of the following selection 
				criteria. You can click on each header to re-order from ascending to descending and vise versa.
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls lost for the entity shown.
					</li>
					<li><b>Average duration:</b> The average length of time the caller rang for before being abandoned.
					</li>
					<li><b>x-xx s:</b> This is the duration threshold. It can be for example 0-5 sec, 6-10 sec, 11-15 sec, >15 sec and it represents the range of time the caller rang for before being abandoned.
						<br>You can define your own thresholds and it will show the percentage of calls lost within these thresholds.
					</li>
				</ul>
			</td>
		</tr>
	</tbody>
</table>

<p>You may keep drilling down into the report for more detail e.g. to see which teams are responsible for low responses and
drill down further to see which individuals in the team perform worse.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/target_response_3.png" alt="Target response" />

<p>Then drill down further for to see details of which users are letting the team down.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/target_response_4.png" alt="Target response" />