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<h4>Account code</h4>
<p>If your telephone system provides the ability to add account codes, you
may filter by entering the account code here. If more than one account
code needs to be entered, simply comma separate.</p>
<p>The default option is to search for calls where there is an exact match
for the account code entered i.e. <span class="keyword">equals</span>, however you do have several
other options as presented below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/account_code_exmpl.png" alt="Account code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches for the account code entered</li>
<li><span class="keyword">is not equal to: </span>find all calls to everything except a particular account code</li>
<li><span class="keyword">begins with: </span>to find calls to an account code beginning with a specific series of digits</li>
<li><span class="keyword">does not begin with: </span>to exclude calls to accounts codes beginning with a specific series of digits</li>
<li><span class="keyword">ends with: </span>when you want to find calls to account codes ending with a specific series of digits</li>
<li><span class="keyword">does not end with: </span>when you want to find calls to account codes ending except those ending with a specific series of digits</li>
<li><span class="keyword">contains: </span>to find a call where you only have a portion of the account code number</li>
<li><span class="keyword">does not contain: </span>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Carrier</h4>
<p>The carrier is the tariff table used to cost the call. You can choose to
filter all calls by a particular carrier e.g. if you want to check a
recent bill from that carrier. Alternatively, you may want to look at
all calls not routed over a particular carrier. To do this, simply
select from the above:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/carrier_exmpl.png" alt="Carrier" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>calls equal to the value entered here e.g. all calls via BT</li>
<li><span class="keyword">is not equal to: </span>calls not equal to the value here e.g. all calls where BT is not the carrier</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Cost</h4>
<p>The cost, if any, incurred by the call (shown in local currency). You can filter by cost to show calls:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/cost_exmpl.png" alt="Cost" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>all calls above the value entered here</li>
<li><span class="keyword">is less than: </span>all calls below the value entered here</li>
<li><span class="keyword">equals: </span>calls equal to the value entered here</li>
<li><span class="keyword">is not equal to: </span>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Dialled number</h4>
<p>When filtering by dialled number, enter the number you want to filter by here, including any international prefixes.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dialled_number_exmpl.png" alt="Dialled number" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">begins with: </span>to find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">does not begin with: </span>to exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">ends with: </span>when you want to find calls to a specific DDI</li>
<li><span class="keyword">does not end with: </span>calls to everywhere except a specific number range</li>
<li><span class="keyword">contains: </span>to find a call where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>LCR Code</h4>
<p>If you use Least Cost Routing, you can select the carrier you would like
to report on here. Alternatively you can choose to exclude certain
carriers.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/lcr_code_exmpl.png" alt="LCR code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to find any calls over alternative carriers</li>
<li><span class="keyword">begins with: </span>to find calls for a partial LCR code</li>
<li><span class="keyword">does not begin with: </span>to exclude calls over certain carriers</li>
<li><span class="keyword">ends with: </span>exclude LCR codes ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the LCR code does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Start time</h4>
<p>Start time is defined as the exact time of day the call started, as
output by your telephone system. You may choose to filter for any of
the following:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/start_time_exmpl.png" alt="Start time" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>filter for calls outside a particular time</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Call type</h4>
<p>This allows you to define the type of call you would like to report on.
You can choose between the following:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_type_exmpl.png" alt="Call type" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">All inbound: </span>.......</li>
<li><span class="keyword">Inbound answered: </span>.........</li>
<li><span class="keyword">Inbound DDI only: </span>.......</li>
<li><span class="keyword">Inbound transfer only: </span>.........</li>
<li><span class="keyword">Inbound missed: </span>.........</li>
<li><span class="keyword">All outbound calls: </span>.........</li>
<li><span class="keyword">Outbound connected only: </span>.........</li>
<li><span class="keyword">Outbound not connected only: </span>.........</li>
<li><span class="keyword">Outbound operator assisted: </span>.........</li>
<li><span class="keyword">Tandem: </span>.........</li>
<li><span class="keyword">User mobile calls: </span>.........</li>
<li><span class="keyword">User SMS: </span>.........</li>
<li><span class="keyword">All internal: </span>.........</li>
<li><span class="keyword">Internal answered only: </span>.........</li>
<li><span class="keyword">Internal not answered only: </span>.........</li>
<li><span class="keyword">Internal not connected only: </span>.........</li>
<li><span class="keyword">Private wire: </span>.........</li>
<li><span class="keyword">Feature: </span>.........</li>
</ul>
<p>Then you can define the actual type of call. e.g. to see all abandoned
DDI calls, choose <span class="keyword">equals</span> and select <span class="reference">'Missed DDI only'</span> from drop-down list.
This will show how many channels had missed or abandoned calls at any one time.</p>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>CLI</h4>
<p>The telephone number of the caller if presented known as CLI (Caller
Line Identification). If you want to search for calls from a particular
CLI or look for all calls excluding those from a specific CLI, filters
should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/cli_exmpl.png" alt="CLI" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to find every call except those from that CLI</li>
<li><span class="keyword">begins with: </span>to find calls that begin with similar CLI numbers</li>
<li><span class="keyword">does not begin with: </span>to exclude calls from specific CLI's</li>
<li><span class="keyword">ends with: </span>exclude CLI numbers ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the CLI does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call from a CLI where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call from a CLI excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Destination</h4>
<p>The destination can most easily be defined as the B end of the call.
It will change depending on the type of report being run. e.g. on an
internal call, the destination will be the extension number or name of
the person being dialled (if the extension number has been allocated a
name). On an outgoing call the destination will be the name of the place
being dialled e.g. USA, Leeds, Vodafone etc. If a location or mobile
has been customised with an exact name, this will be shown e.g. Joe
Bloggs mobile, ABC Corp LA office etc. This allows you to search for all
calls except those to a specific destination.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/destination_exmpl.png" alt="Destination" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to exclude calls that don't match</li>
<li><span class="keyword">begins with: </span>to find calls for a partial LCR code</li>
<li><span class="keyword">does not begin with: </span>to exclude calls over certain carriers</li>
<li><span class="keyword">ends with: </span>exclude LCR codes ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the LCR code does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Duration</h4>
<p>You may want to filter calls based on the length of time spent on a call
i.e. call duration. To do this, simply use filters as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/duration_exmpl.png" alt="Duration" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">is less than: </span>allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">equals: </span>allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">is not equal to: </span>allows you to look for any call that does not match the duration entered</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Response time</h4>
<p>This filter allows you to search and see how long it took for a call to
be answered. The duration for response time is always in seconds. The
filters should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/response_time_exmpl.png" alt="Response time" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">is less than: </span>allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">equals: </span>allows you to search for call where the response time equals that entered</li>
<li><span class="keyword">is not equal to: </span>allows you to search for calls where the response time differs to that entered</li>
</ul>
<h4>Trunk access code</h4>
<p>This filter allows you to search for calls that used a particular trunk
access routing code. The filters should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/trunk_access_code_exmpl.png" alt="Trunk access code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find calls using only this trunk access code</li>
<li><span class="keyword">is not equal to: </span>to find every call that went out not using this trunk access code</li>
<li><span class="keyword">begins with: </span>to find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">does not begin with: </span>to find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">ends with: </span>find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">does not end with: </span>find calls over any trunk access code that does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h4>Added<h2>Added Filters</h4>h2>
<p>Once your filters are added, they will appear under the <span class="reference">Filters</span> section, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_2.png" alt="Added filters" />
<h4>Delete<h2>Delete a Filter</h4>h2>
<p>In order to delete a filter, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_3.png" alt="Delete filter" /> |