<p>To edit a PBX, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_properties_1.png" alt="PBX properties" />
<h2>General properties</h2>
<p>..................................................................................</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_1.png" alt="PBX properties" />
<h2>Connection</h2>
<p>.........................................................................</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/mitel_3300_4.png" alt="PBX properties" />
<h2>Inactivity</h2>
<p>TIM Enterprise can alert you when your phone system has become <b>inactive</b>, meaning it hasn't provided any call record data for a time, possibly indicating a fault.</p>
<p>To set up an inactivity alert, tick the box inside the <span class="reference">Trigger</span>
section, choose the amount of time that there must be inactivity from
your phone system for it to be considered inactive, then specify an
email address to send an inactivity warning alert to.</p>
<p>Inactivity from your telephone system can be caused by a network failure
between your phone system and the machine running the TIM Enterprise
software. In some cases, resetting the connection can force the phone
system to reconnect. If you want TIM Enterprise to reset the connection
when inactivity is detected, tick the box alongside that option.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_3.png" alt="PBX Inactivity" />
<h4>Exclusions</h4>
<p>Inactivity might not always be as a result of a fault. Your
organisation's normal work patterns might mean that the phone system is
naturally inactive between certain hours or on certain days (e.g. at
weekends). In this case, it is prudent to exclude those periods when
inactivity may naturally occur, so that an alarm isn't sent
unnecessarily during those times. Tick the boxes alongside the days and
hours that you expect your phone system to naturally be inactive.</p>
<h2>Options</h2>
<p>..............................................................................</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_4.png" alt="PBX properties" /> |