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<h4>Options</h4> <p>Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.The options available for the Missed calls report are shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_missed_calls.png" alt="Options" /> <p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p> <p>A list with the available options for the Missed calls report can be seen below:</p> <h5>Exclude weekends</h5> <p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>When this option is selected, weekends calls are normally excluded from the report</li> <li><span class="keyword">No: </span>Select this option to include weekend calls in reports</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Summary only</h5> <p>When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select this option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/summary_only.png" alt="Summary only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>Select this option to show only a summary of calls made</li> <li><span class="keyword">No: </span>Select this option to show a list of all calls</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Hide contacts</h5> <p>This allows you to show the number only and not any associated contact name that you may have attached to the number.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>Select this option to hide any contact names associated with a specific number</li> <li><span class="keyword">No: </span>When this option is selected, any contact name associated with a number will appear by default</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort results by</h5> <p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_missed_calls.png" alt="Sort results by" /> <ul class="content"> <li><span class="keyword">Date & time: </span>The date and time of the missed call (or first missed call if more than one).</li> <li><span class="keyword">CLI: </span>The Caller Line Identity (CLI) of the incoming caller.</li> <li><span class="keyword">Contact: </span>The name of the person (or default extension number) that missed the call.</li> <li><span class="keyword">Avg ring time: </span>The average length of time the call rang for before being abandoned.</li> <li><span class="keyword">Duration: </span>The total duration of any call subsequently handled.</li> <li><span class="keyword">Attempts: </span>The total number of attempts by the caller. e.g. if the caller ahd rand 3 times, Attempts would show as 3.</li> <li><span class="keyword">Priority: </span>The priority is determined by which call appear sthe most urgent and is calculated uning the following formula: The time of the last attempt - the time of the first attempt divided by the total number of calls. </li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort order</h5> <p>Decide if you would like the results displayed in ascending or descending order.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" /> <p>You may choose to order the results in either ascending or descending order. Note that all web reports have clickable headers so you can reorder on-the-fly. However for other report formats e.g. PDF, it's best to decide on the Sort order before running. </p> <ul> <li><span class="keyword">Ascending: </span>:Results are ordered lowest first</li> <li><span class="keyword">Descending: </span>Results are ordered highest first</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Ignore missed</h5> <p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may want to exclude from the Missed calls report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" /> <p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Audio only</h5> <p>This option allows you to display only calls that have an associated voice recording in the results.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>The report results will only show calls with an audio file attached</li> <li><span class="keyword">No: </span>The report excludes all calls with audio attached</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Notes only</h5> <p>This option allows you to display only calls that have an associated note in the results.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>The report results will only show calls with a note attached</li> <li><span class="keyword">No: </span>The report excludes all calls with a note attached</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Scored only</h5> <p>This option allows you to limit the search to scored calls only.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>The report results will only show calls with a score attached i.e. calls that have been scored</li> <li><span class="keyword">No: </span>The report excludes all calls with a score attached. i.e. all calls that have not been scored</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Callback interval</h5> <p>This allows you to define the window in which a call must be responded to, in order to be cosidered handled (in hours i.e. 24 = 24 hours)</p> <p>The default callback interval is 24 hours but you may enter in any number here.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/callback_interval.png" alt="Callback interval" /> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Added Options</h5> <p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" /> <h5>Delete an Option</h5> <p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |
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