Random call selection

<h4>Options</h4>

<p>Unlike Filters, Options differ depending on the report being run. Some 
reports do not have any options. Because all options are not available 
on all reports, only the options that can be used with the report 
selected will be shown. All other options will be greyed out and can not
 be selected.The options available for the Randon call selection report are shown below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_random_call_selection.png" alt="Options" />

<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>

<p>A list with the available options for the Random call selection report can be seen below:</p>

<h5>Maximum results</h5>

<p>When running certain reports, you may want to restrict the number of results shown. To do this, simply type the maximum number of results you want. e.g. If you want your Random call selection report to be restricted to showing only the top 100 calls, type 100 in this field.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/maximum_results.png" alt="Maximum results" />

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Hide contacts</h5>

<p>This allows you to show the number only and not any associated contact name that you may have attached to the number.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>Select this option to hide any contact names associated with a specific number</li>
	<li><span class="keyword">No: </span>When this option is selected, any contact name associated with a number will appear by default</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort results by</h5>

<p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_random_call_selection.png" alt="Sort results by" />

<ul class="content">
	<li><span class="keyword">Date & time: </span>The date and time of the call.</li>
	<li><span class="keyword">Source: </span>Where the call originated. This may be an extension number on an outbound call or the customers CLI on an inbound call.</li>
	<li><span class="keyword">Destination: </span>The destination associated with the dialled number.</li>
	<li><span class="keyword">CLI: </span>The Caller Line ID (CLI) of the inbound caller.</li>
	<li><span class="keyword">Dialled number: </span>The number that was dialled.</li>
	<li><span class="keyword">Response: </span>The time taken to answer.</li>
	<li><span class="keyword">Duration: </span>The total time spent of calls.</li>
	<li><span class="keyword">Cost: </span>the cost of calls.</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort order</h5>

<p>Decide if you would like the results displayed in ascending or descending order.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />

<p>You may choose to order the results in either ascending or descending order. Note that all web reports have clickable headers
so you can reorder on-the-fly. However for other report formats e.g. PDF, it's best to decide on the Sort order before running. </p>

<ul>
	<li><span class="keyword">Ascending: </span>:Results are ordered lowest first</li>
	<li><span class="keyword">Descending: </span>Results are ordered highest first</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Audio only</h5>

<p>This option allows you to display only calls that have an associated voice recording in the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with an audio file attached</li>
	<li><span class="keyword">No: </span>The report excludes all calls with audio attached</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Notes only</h5>

<p>This option allows you to display only calls that have an associated note in the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with a note attached</li>
	<li><span class="keyword">No: </span>The report excludes all calls with a note attached</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Scored only</h5>

<p>This option allows you to limit the search to scored calls only.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with a score attached i.e. calls that have been scored</li>
	<li><span class="keyword">No: </span>The report excludes all calls with a score attached. i.e. all calls that have not been scored</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Show account code</h5>

<p>You may choose to show or hide account codes in your results. In some 
instances, where account codes are used for billing purposes they may be
 hidden on reports for security reasons.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_account_code.png" alt="Show account code" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>Select this option to show account codes in your results</li>
	<li><span class="keyword">No: </span>Hide the account codes, by selecting this option</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Added Options</h5>

<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />

<h5>Delete an Option</h5>

<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" />