<a id="What is a leaderboard panel?"></a>

What is a leaderboard panel?

The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The content of each column is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.

The example below shows a leaderboard panel containing the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:

<a id="Adding a leaderboard panel"></a>

Adding a leaderboard panel

To add a leaderboard panel, click on the

After selecting the leaderboard panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:

<a id="Customising a leaderboard panel"></a>

Customising a leaderboard panel

To customize a leaderboard panel, click on the

The Leaderboard panel properties window will open, containing the following tabs:

Title

The

Panel title

Leaderboard headers

Content

The 

To add a column to your leaderboard panel, perform the steps below:

Select a stats point

To select the relevant stats point for your leaderboard, click on the Select button, as shown below:

A new window will open, allowing you to drill-down to the Directory level where the stats point you want to add resides. To select the stats point, click on the 

Select a call type

To select the type of call you want to display in this column, click on the

Select the column information

To select the type of call information you want to display in each column, such as total duration, response time, etc., click on the 

Click on the Add column button to add the column to the list and repeat the process if you need to add another column to your leaderboard panel.

In the example below, the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:

Changing column name

To change the name of a column, click on it to highlight the text and enter the new name. Press the

Rearranging columns

To rearrange the columns in a different order, click on the 

In the example below, we rearrange the In and Total columns. By clicking on the 

Changing a column's sorting

To sort the columns to appear in a specific order, click on the 

In the example below, we change the sorting of the Total column from descending to ascending. By clicking on the

Changing the stats collection point

To change the stats collection point of a column, click on the 

A new window will open, allowing you to drill-down to the Directory level where the stats point you want to add resides. To select the stats point, click on the 

After selecting the new stats point, the

Changing the font properties

Click on the 

Hiding a column

To temporarily hide a column from your leaderboard panel, click on the 

To display the column again, click on the

Deleting a column

If you would like to permanently delete a column from your leaderboard panel, click on the 

Background

The 

Metrics

The 

Panel size

To define the shape of the panel, enter the values for its position and size.

Paging

If you want to use automatic paging, select the box provided. Alternatively, you can determine the number of rows you want the leaderboard to show per page, or select 

Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes.

<a id="Leaderboard panel - overview video"></a>

Leaderboard panel - overview video

For a live demonstration of how to design and customise a leaderboard panel, watch the video below: