These instructions describe how to connect your TIM Plus system to a Microsoft Teams account, allowing you to analyse your Teams calls in the same way as standard phone calls.
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Configuring TIM Plus
These instructions help you configure your MS Teams to send data to TIM Plus.
Add a new data source
Connecting TIM Plus to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-
- Go to the Directory tab, click on Sites and select Add
2. Select Cloud service from the dropdown list.
3. Select Microsoft Teams as the cloud service for connection and press the Next button
4. You will need to sign in to Microsoft to authorise TIM Plus to receive data from your Microsoft account.
5. We will ask you to accept the following permissions so that we can collect your call data.
6. Once TIM is authorised to receive data from Microsoft, MS Teams call data will be received in TIM. You will be able to tell that the service is active, when it was last synchronised and when call data was last received as shown below: