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Warning

This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX. 

These instructions help you configure your 3CX phone system to work with TIM Enterprise using a listening connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary
Supportfiles13CX.TDS
Supportfiles23CX.TDT
ConnectionListening connection
RequiredTask1Configure the SMDR output
RequiredTask2Configure TIM Enterprise

HTML
 <a id="Configure the SMDR output"></a>

Configure the SMDR output

Follow the steps below to enable the SMDR output in your telephone system:

  1. Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:

    Screenshotmacro
    URL/download/attachments/26837024/3CX_v14_5.png

  2. Tick the 
    Keywordmacro
    LabelEnable CDR
     box and from the drop-down list, select the 
    Keywordmacro
    LabelServer/Passive Socket
     option.
  3. In the IP address field, enter the IP address of the machine running TIM Enterprise and select a listening port. We recommend using the 9000 range.
  4. To configure the SMDR output, click on the 
    Buttonmacro
    LabelConfigure
     tab. 
  5. Please enable the required fields, in the EXACT ORDER as shown in the screenshot below and if there are any additional CDR fields, please remove them.
    Screenshotmacro
    Borderfalse
    Shadowfalse
    URL/download/attachments/17399838/3CX_v14_2.png
  6. Click 
    Buttonmacro
    LabelOK
     to save the changes.
HTML
<a id="Configure TIM Enterprise"></a>

Configure TIM Enterprise

Follow the steps below to configure TIM Enterprise to connect to your telephone system:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select 3CX from the Data format list and tick the Keep a local backup of data box, as shown below: 
    Screenshotmacro
    URLhttps://docs.tri-line.com/download/attachments/26837313/3CX_v18_General.png

  4. Click on the Connection tab and select Listen for connections from PBX from the Connection method list.
  5. Leave the Host field blank.
  6. In the Port field, enter the port number you have configured in the telephone system.
  7. Click on the Save button to apply the settings.
  8. Screenshotmacro
    URL/download/attachments/26837313/3CX_v14_LISTENING.png