<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/missed_calls.png" alt="Missed calls" />

<p>Analyse your missed calls in more detail to see which callers have 
and haven't been responded to. Results are arranged into two sections, 
<span class="reference">Missed</span> and <span class="reference">Handled</span>, showing calls that were never responded to, and 
those that were.</p>

<p>Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.</p>

<p>The call back period i.e. the window in which a call must be responded to in order to be considered handled, is user-definable.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>............................................</p>

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<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" />

<a id="Introduction"></a>

Introduction

The Frequent Numbers report shows a top-ranking list of the numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider.

<a id="Running the report"></a>

Running the report

Access the Reports screen, select the Frequent numbers report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Choose an extension group

To further limit your report's results, you can select a particular group to report on from the drop-down list. To report on all extension groups, select the blank line.

Enter minimum frequency of number

This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:

Choose the type of calls to report on

This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on a specific type of call, select it from the drop-down list:

Specific calls

If you want to report on calls from or to a specific number, enter a full or partial number in the 

Choose a field to sort by

By default, the report's results are ordered by the total number of calls contained in the report. To sort the results by a different column, select it from the drop-down list.

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

<a id="The report's results"></a>

The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a detailed table displaying a summary of each frequently-called destination. Each column header of the table is described below: