Avaya Aura Communications Manager

These instructions help you configure your Avaya Aura Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your

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SMDR output

Connect to your Avaya AursCommunications Manager using an RS232 or IP terminal client and, after logging in with your administrative credentials, follow the steps below:

Configuring node-names ip

You will need to use the Issue the change node-names command to add a new node. You will have two fields which are required to be populatedTwo fields need to be specified as follows:

• Name: In this field please enter in TIMPlus.
• IP Address: This needs to be set to  (the IP Address address of the machine that running TIM Plus is installed on.

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• )

Here is an example of a

Configuring ip-services

You will need to use Issue the change ip-services command to add /ammend ip-or amend IP services. There are three pages that need to be configured, below you will find, by page the fields that need to be configured.In to configure:

On Page 1, you will have the following fields which are required to be populated:

• Service type: This needs to be set to CDR1.
• Local Node: This needs to be set  (set this to the node-name of the CLAN board.)
• Local Port: This  0 (this cannot be changed, it is always set to 0.)
• Remote Node: This needs to be set to the TIMPlus (the same node-name which was as created in the the node-names section which should be TIMPlus. section above)
• Remote Port: This is (the TCP port that TIM Plus will be listening on. Generally the 9000 range is normally free so we could recommended you select one from there.

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• use to listen for CDR data, e.g.

  Keywordmacro
  Label 9000

  )

Here is an example of an ip-services configuration , Page (page 1):

In On Page 2, no  no configuration changes are needed.

In On Page 3, you will have the  the following fields which are required to be populated:

• Reliable Protocol: This needs to be set to n.
• Packets Resp Timer: Please leave this as the default, which is 30.  30 (default value)
• Sessions Connect Message Cntr: Please leave this as the default, which is 3. 3 (default value)
• SPDU Cntr: Please leave this as the default, which is 3. 3 (default value)
• Connectivity Timer: Please leave this as the default, which is 60.

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•  60 (default value)

Here is an example of an ip-services configuration , Page (page 3):

Configuring system-parameters cdr

You will need to use Use the change system-parameters cdr command to amend the CDR format. As there are quite a few changes, we have supplied screenshots of each page and how it should be configured.Below you can find Page 1 of system-parameters cdr configuration:The following screenshots describe how the settings should appear on your system:

Page 1

Page 2 of system-parameters cdr configuration is as shown below:

Configuring trunk-group

To receive ensure that response times for incoming calls , you need to set are included in your CDR data, the CDR field for each trunk group must be set to r. You will need to use the  This must be applied to all trunk groups using the following command:

 change trunk-group X, 'X' being   (where X is the trunk group number.Below you can find an example of )

An example trunk-groups configuration screen is shown below:

Configuring intra-switch-cdr

To receive have internal calls CDRs you will need to populate the included in your CDRs, ensure that the intra-switch-cdr table is populated with the extension numbers that you want to see the internal calls for. You will need to use the you are interested in.  To modify the table, issue the following command:

 change intra-switch-cdr command.Below you can find

Here is an example of the an intra-switch-cdr configuration table:

Configuring multiple Avaya Aura Communications

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Manager systems

If you have multiple sites where you have more than one Avaya Aura Communications Manager, configuring the CDR output can vary depending on the setup. The two scenarios are explained below:

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configuration of your CDR depends on which of the following scenarios you have implemented:

• LSPs (Local Survivable Processors)

  If all of your Avaya Aura Communications Managers Manager systems are connected and the remote sites are ' LSPs ' then you need only need to configure the Master/Primary Avaya Communications Manager. When TIM Plus receives the CDR information, it will include CDRs from all of the CDRs from the remote LSPs.
• Avaya Communications Manager -

  Not linked

  If you have multiple Avaya Aura Communications Managers where LSP isnManager systems where LSPs aren't being usedin use, you will need to configure each Avaya Communications Manager separately. You will need to make sure must ensure that each Avaya Communications Manager has its own unique Remote Port (IP-services) setup.

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Configuring TIM Plus

Below you will find steps on how Follow the steps below to configure TIM Plus to listen for SMDR data from your Avaya Aura Communications Manager:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Click on Choose the site configured during the setup wizard you want to configure and click Properties.
   

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4. Within In the Site Properties window, select Avaya Communications Manager from the PBX model drop-down list.
5. In the Connection method field, select Listen for connections from PBX from the drop-down list.
6. Leave the Host field blank.
7. In the Port field, enter in the Remote Port (ip-services) that was configured on your Avaya Communication Manageryou configured above.
8. Click on the Options tab and tick the box Timestamp received data.
   

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9. Finally, click Click on the Save button to apply the settings.