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For each report, you must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".
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Preset period
There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying and specifying your own own Start date, Start time, End date and End time of the period you want to report on.
Choose a site
In addition to the period, each report offers you the opportunity to interrogate telephone system information from a specific site, or all sites. In the Site drop-down list in each report's selection criteria window, choose a site from the list, or to select all sites' data, leave it blank and End dates, as shown below:
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Choose a site
If you are logging data from multiple telephone systems, you can choose to report on calls from a particular site only.
Select the site you want to report on from the
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