Firewalls, IP restrictions, etc.

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When using an Active connection (i.e. TIM Enterprise connects to your 3CX) please remember to set the host and port numbers on the 3CX as follows:-

And in the The host address drop-down contains a list of addresses that your 3CX can bind to.  Choose one that will be accessible by the computer running TIM Enterprise.  The port is the port that the 3CX will listen for connections on.

In the connection settings of TIM Enterprise, use the same detaisl:enter the address that your 3CX is bound to, as well as the same port you configured on your 3CX (above).

Firewall

Ensure that any firewalls on the 3CX and on the computer running TIM Enterprise allow traffic on the selected port.

In order the to test whether the connection is working, use `telnet`:

telnet 10.0.0.10 9000

If you don't have the Telnet client on your computer, you can add it through the Optional Features setting in Windows.

Failing that, we provide TIM Enterprise comes with a stand-alone tool name `IPTester.exe` in your `c:\Program Files (x86)\Tri-Line\TIM Enterprise\` folder for testing connections.  Double-click to run it, enter the IP address and port of your 3CX in the top left boxes and press