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These instructions help you configure your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Supportfiles1Avaya NorstarBCM.TDT
Supportfiles2Avaya NorstarBCM.TDS
Requiredtask1Configure the SMDR output
Requiredtask3Install NetPBX
Requiredtask2Configure TIM Plus
ConnectionSerial connection
Please contact our Technical Support team to obtain the Avaya Norstar support files:
LabelRequiredTask1Configure the SMDR output
RequiredTask2Install NetPBX
RequiredTask3Configure TIM Plus

Info

To obtain the Avaya Norstar.TDT

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and

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Avaya Norstar.TDS

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support files, contact our Technical Support team.

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<a id="Configure the SMDR output"></a>

Configuring your SMDR

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output

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You will need to do this must perform these operations from a system programming phone:

  1. On your programming phone, press the Feature key and then , followed by 9* 2 to access the CLI menu.
  2. Press Next and you will see Printer and the current  to display the Printer settings showing the baud rate that the data is sent at. If want to To change this value, select Change and select the choose a new baud rate.
  3. Press Next and you will see Format. Select Change and set it  to display the Format settings.  Ensure this is set to Norstar.
  4. Press Next and you will see Report. Please leave this as the default which is  to show Report settings.  Ensure this is set to All.
  5. Now press Press the Rls button as to complete the programming is completesteps.
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<a id="Install NetPBX"></a>

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection . To collect the data from the serial port, you will to the computer running TIM Plus.  To collect serial data, you first need to install NetPBX software,which then sends the SMDR to TIM Plusthe netpbx software. For setup instructions, click on the link below:

Install and configure NetPBX

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<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on in to TIM Plus as usual and apply perform the following settingssteps:

  1. Click on the Directory tab.Click on the site configured during the setup wizard and click Properties.

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  1. Choose the site you want to configure and click Properties.
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    URL/download/attachments/4817078/avaya_norstar_1.png
  2. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  3. In the Connection method field, select No connection required from the drop-down list.
  4. Click on the Save button to save settings.