<a id="What is a Statsstats point?"></a>

What is a

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stats point?

A Stats point statistics collection point (stats point) object is a mathematical "counter" that can be placed on any subject and at any point in your organization. It counts calls that match defined parameters as they pass. This information from these Stats points can then be selected and displayed on your customisable display boards.The information shown in the Summary and Leaderboard panels of a display board is supplied by Stats points. It will be very difficult to create useful, informative display boards without first understanding Stats points whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.

<a id="Adding Statsa stats point"></a>

Adding a

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stats point

TIM Plus will allow you to add as many Stats points as you want, according to your organisation's needs. To add a Stats stats point, select the Live stats tab and then click on the Stats pointpoints button.

The following screen will appear:A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.

Give your Stats point a name in order to be able to add it to the list. You can leave the rest of the fields as default, if you prefer. Alternatively, follow the instuctions below on how to configure a Stats point. At the end, click on theAddbutton.

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Configuring a

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stats point

To configure or edit a Stats stats collection point, simply select the entity it from the

Once you've clicked thePropertiesbutton, a A new window will pop-up open, allowing you to configure the properties of the Stats your stats point object. Each tab in this window will be explained below:

General properties

Under the The 

Name

If you need amend Enter or edit the name of the current Stats point, overtype the current entry, highlighted in blue. The name of the Stats point will allow to easily identify this entity in the future (e.g. London telesales, daily stats).

your stats collection point.

Site

Next, you are given the option to choose the location of this Stats point. If you want this to collect all data from all sites, leave the default entry (All sites). If you want it to capture stats on a particular site, select this from your your stats point to include calls from one site only, select the site from the drop-down list provided (e.g. London), as shown below:

Group

If you need to be more specific have selected a site and want to lock the your stats point onto a particular User groupto include only calls from one particular user group within that site, select the group from the drop-down list, as shown for London Accounts group the example below:.

User

You can also go right down to user level to add a stats points. To do soIf you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list provided. If you want the Stats point to collect information for all users, leave the default entry (All users), as shown below. 

Subject

A The stats point points can be created as well on configured to group the collected calls by a particular subject. Choose from , such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list the subject that you prefer. For example, you want to know the maximum amount of channels that have been in use simultaneously, built the stats point on a Channel group, as shown below:

Reset frequency

You are given the ability to determine how often your stats will refresh, by selecting from a predefined drop-down list. You can also have your Stats points set to automatically refresh whenever you like. To do this, simply enter the refresh date and time Choose when to reset your stats point, by entering the date and time in the 

Last reset period data

This option allows you to keep a copy of the previous stats for comparison purposes, e.g. if you want to compare today's stats with yesterday's. Select the tick-box provided to enable this feature.

In the example below, the stats point is set for all users of the

Exclusions

If you want to exclude certain call types from your statistics, click on the Exclusions tab and tick the box against the type of calls you don't want to include in your stats point.

The example below shows an exclusion set for 

Contents

The 

Click on the Refresh button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the Reset button, you can clear the statistics and reload them for the period that they cover, e.g. last week.

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Excluding a user from a stats point

<a id="Deleting a stats point"></a>

To delete a stats point, select it from the 

A new window will open. Click on the Delete button at the bottom-left corner of the window to remove the selected stats point.

<a id="Stats point - overview video"></a>

Stats point - overview video