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The Daily Activity report provides a summary showing the volume of all inbound, outbound and missed calls for each day. It is useful for organisations whose call traffic fluctuates throughout the year because, by identifying your busiest periods, it allows you to more effectively plan your staffing requirements.
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Access the Reports screen, select the Daily Activity from the list and click on the Run now button.
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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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Weekend calls
Calls made at weekends may distort the result of the report. To exclude such calls, tick the
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Transferred calls
If you want to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:
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Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
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The report's results
Below is an example of this report's output, displaying the total volume of all inbound and outbound calls for each day.
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report consists of a table showing a summary of your incoming and outgoing calls for each day during the period you selected. Each row shows the following information:
| Column header | Description |
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| Day | The date and day of week |
| Incoming Calls |
| Column header | Description |
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| Qty | The total volume of calls received |
| Total Durn | The total length of time spent on incoming calls |
| Avg Durn | The average call duration of inbound calls |
| Avg Response | The average length of time taken to answer a call |
| Lost | The average length of time a caller waited before abandoning the call (in hours, minutes, seconds) |
| Outgoing Calls |
| Column header | Description |
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| Qty | The total volume of outbound calls |
| Total Durn | The total length of time spent on outbound calls |
| Avg Durn | The average duration of outbound calls |
| Cost | The total cost of all calls made, irrespective of each call's local currency |