Busy Channels

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The Busy Channels report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in for each half-hour period. This report is useful for determining whether or not you have enough lines or if you have too many.

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title, e.g. Busy Channels
• the date and time that the report was generated
• the name of the report, if applicable

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You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:

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