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<a id="What is an alarm?"></a> |
What is an alarm?
An Alarm An alarm object can be set up at any level of point in the Directory in order to trigger an alert when calls whose properties match certain criteria are methave happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The alarm object can be placed at any point in the Directory and and the criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.
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| URL | /download/attachments/16713341671328/alarmadd_2new_object.png |
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In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:
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| URL | /download/attachments/1671334/alarm_3.png |
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The alarm will appear in the Directory, as shown below:
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| URL | /download/attachments/1671334/alarm_4.png |
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<a id="Configuring an alarm"></a> |
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To add a filter to your alarm object, choose the filter type from the
list, enter a relevant value and
select an operator in order to define its meaning. The filters available for this type of alarm
object are described below:
Account code
This filter allows you to set up an alarm based on account codecodes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains
is logged.
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| Criteria_filter |
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| Value3 | Sunday |
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| Value1 | Weekday |
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| Value2 | Equals |
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Notification
The
tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.| Screenshotmacro |
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| URL | /download/attachments/1671334/alarm_notification_1.png |
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<a id="Stats alarms"></a> |
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A new window will open, allowing you to drill - down through the Directory in order to locate the stats point object where you want to add the alarm. Click on the
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| URL | /download/attachments/1310815/tick_button.png |
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icon to select it. The stats point will be added in the list, as shown below:
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To add a filter to your alarm object, choose the filter type from the
list, enter a relevant value and select an
operator in order to define its meaning. The available filters for this type of alarm
object are described in detail in the table below:
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This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than
.| Criteria_filter |
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| Value3 | 100 |
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| Value1 | Count |
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| Value2 | Is greater than |
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| Criteria_filter |
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| Value3 | 10 |
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| Value1 | Total response |
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| Value2 | Is less than |
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Average response
This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than
seconds.
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This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is is
.
| Criteria_filter |
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| Value3 | 1050 |
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| Value1 | Total responsecost |
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| Value2 | Is less thanEquals |
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Average cost
This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than
.
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This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is
.
| Criteria_filter |
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| Value3 | 2010 |
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| Value1 | Avg Min cost |
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| Value2 | Is greater thanEquals |
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Maximum cost
This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than
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| Criteria_filter |
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| Value3 | 2060 |
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| Value1 | Avg Max cost |
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| Value2 | Is greater than |
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| Criteria_filter |
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| Value3 | 5 |
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| Value1 | Concurrency |
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| Value2 | Equals |
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Notification
The
tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/alarm_notification_1.png |
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