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Adding a Magic Box

To add the a recording device object to the system, drill-down to the Directory level where you want to place the object , and click on the New object tab, as shown below:

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In the new window that opens, select the Magic Box object from the Other object list, enter a name your recording device and select the type of telephone lines you are using (PRI, BRI, Analogue, VOIP), as shown below:

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A new window will open, allowing you to configure the properties of your recording device object.

General

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SettingDescription
NameThe name of your recording device
Box IDThe unique identifier of each call recording device
IP address: Port
The IP address of the recording device, or computer to which the device is attached and the port number
Time toleranceThe time interval around which TIM Enterprise will search for calls when matching audio files

PRI IN

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PRI OUT

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Voice recording - video overview

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Videovoice_recording_overview_enterprise.mp4